GRUBBS Family of Dealerships
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Automotive Service Advisor
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GRUBBS Family of Dealerships 1 month ago Be among the first 25 applicants Join to apply for the
Automotive Service Advisor
role at
GRUBBS Family of Dealerships Get AI-powered advice on this job and more exclusive features. As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers’ concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process. Preferred experience with Infiniti/Nissan.
Key Responsibilities
Customer Interaction: Greet customers and conduct initial inspections of vehicles to understand issues. Listen carefully to customer concerns and document them accurately. Provide explanations and recommendations regarding repairs and maintenance. Service Coordination: Schedule service appointments and ensure efficient use of workshop resources. Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity. Follow up with customers during and after service to ensure satisfaction. Estimation and Quoting: Prepare accurate cost estimates for labor and parts based on technician assessments. Explain estimates to customers, addressing any questions or concerns they may have. Documentation and Administrative Tasks: Create and maintain detailed service records and documentation. Process invoices and payments accurately. Manage warranty claims and paperwork as required. Technical Knowledge and Support: Stay updated on automotive technology and service trends. Provide basic technical advice to customers when appropriate. Customer Education: Educate customers on maintenance and care requirements to prolong vehicle lifespan. Recommend preventive maintenance based on vehicle history and manufacturer guidelines.
Required Skills And Qualifications
Proven experience as an Automotive Service Advisor or similar role in the automotive industry. Strong customer service and communication skills. Excellent organizational and multitasking abilities. Proficiency in automotive systems and diagnostics. Knowledge of vehicle maintenance and repair processes. Ability to work well under pressure and resolve conflicts effectively. Valid Texas drivers license and clean driving record.
Preferred Qualifications
Familiarity with automotive service software and tools. Sales experience or ability to upsell services and products.
Working Conditions
Typically works in a dealership or automotive repair shop environment. May require occasional lifting of heavy objects and prolonged standing.
Benefits
Weekly Pay Paid Time Off (PTO) Medical Insurance Dental Insurance Vision Insurance Life/AD&D Insurance Short-term Disability Insurance Long-term Disability Insurance 401(k) with Company Match Pet Insurance
Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Retail Motor Vehicles Referrals increase your chances of interviewing at GRUBBS Family of Dealerships by 2x Get notified about new Automotive Service Advisor jobs in
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Automotive Service Advisor
role at
GRUBBS Family of Dealerships 1 month ago Be among the first 25 applicants Join to apply for the
Automotive Service Advisor
role at
GRUBBS Family of Dealerships Get AI-powered advice on this job and more exclusive features. As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers’ concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process. Preferred experience with Infiniti/Nissan.
Key Responsibilities
Customer Interaction: Greet customers and conduct initial inspections of vehicles to understand issues. Listen carefully to customer concerns and document them accurately. Provide explanations and recommendations regarding repairs and maintenance. Service Coordination: Schedule service appointments and ensure efficient use of workshop resources. Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity. Follow up with customers during and after service to ensure satisfaction. Estimation and Quoting: Prepare accurate cost estimates for labor and parts based on technician assessments. Explain estimates to customers, addressing any questions or concerns they may have. Documentation and Administrative Tasks: Create and maintain detailed service records and documentation. Process invoices and payments accurately. Manage warranty claims and paperwork as required. Technical Knowledge and Support: Stay updated on automotive technology and service trends. Provide basic technical advice to customers when appropriate. Customer Education: Educate customers on maintenance and care requirements to prolong vehicle lifespan. Recommend preventive maintenance based on vehicle history and manufacturer guidelines.
Required Skills And Qualifications
Proven experience as an Automotive Service Advisor or similar role in the automotive industry. Strong customer service and communication skills. Excellent organizational and multitasking abilities. Proficiency in automotive systems and diagnostics. Knowledge of vehicle maintenance and repair processes. Ability to work well under pressure and resolve conflicts effectively. Valid Texas drivers license and clean driving record.
Preferred Qualifications
Familiarity with automotive service software and tools. Sales experience or ability to upsell services and products.
Working Conditions
Typically works in a dealership or automotive repair shop environment. May require occasional lifting of heavy objects and prolonged standing.
Benefits
Weekly Pay Paid Time Off (PTO) Medical Insurance Dental Insurance Vision Insurance Life/AD&D Insurance Short-term Disability Insurance Long-term Disability Insurance 401(k) with Company Match Pet Insurance
Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Retail Motor Vehicles Referrals increase your chances of interviewing at GRUBBS Family of Dealerships by 2x Get notified about new Automotive Service Advisor jobs in
Grapevine, TX . Randall Reed's Planet Ford 635 - Automotive Service Advisor
Service Advisor/ Build Specialist - Off Road Place
Grand Prairie, TX $55,000.00-$62,000.00 1 day ago Randall Reed's Planet Ford 635 - Experienced Automotive Used Car Manager
Fort Worth, TX $46,000.00-$100,000.00 1 week ago Experienced Automotive Service Advisor - Dallas Chrysler Dodge Jeep Ram
Richardson, TX $50,000.00-$180,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr