H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Advance knowledge and serve as a knowledgeable resource on tax topics and products for associates. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure that tax office associates’ work is completed on time with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Your Expertise
Prior experience in customer service, a shift lead, or a similar role; experience supervising or managing people. Successful completion of the
H&R Block Tax Knowledge Assessment
or
Income Tax Course
(if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset. Able to work a flexible work schedule and flexibility in work assignments based on business needs. High school diploma or equivalent or higher. Benefits and Community
Employee Assistance Program with Health Advocate. BetterYou wellbeing program to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. Equal Opportunity and Notes
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Advance knowledge and serve as a knowledgeable resource on tax topics and products for associates. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure that tax office associates’ work is completed on time with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Your Expertise
Prior experience in customer service, a shift lead, or a similar role; experience supervising or managing people. Successful completion of the
H&R Block Tax Knowledge Assessment
or
Income Tax Course
(if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset. Able to work a flexible work schedule and flexibility in work assignments based on business needs. High school diploma or equivalent or higher. Benefits and Community
Employee Assistance Program with Health Advocate. BetterYou wellbeing program to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. Equal Opportunity and Notes
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr