BMW Service Advisor

BMW of the Main Line, Philadelphia's BMWDealeris looking for a Service Advisor to join our team. This is an excellent opportunity for any automotive professional who is passionate about customer service. Qualifications: Minimum 1 year experience as a Service Advisor in a dealership or tire store setting Passion to provide the highest level of customer service Excellent communication and organizational skills Ability to perform in a fast-paced environment Familiarity with automotive software - CDK a plus Professional attitude and appearance Ability to pass pre-employment screening including driving, drug and background Responsibilities: Build rapport with all customers and expand your personal “book of business” Assist and advise customer with all automotive service needs Handle all incoming calls in a professional manner Set, manage and deliver on customer expectations Maintain accurate and timely communication during service visit Create, monitor and complete quality work orders and invoices Provide clear estimates of work required and recommended Initiate and manage extended warranty and insurance claims Ensure legal and warranty compliance on all documents and processes Produce clear invoices with complete explanations of work performed or declined Maintain a positive, team-oriented relationship with technicians and parts personnel Assist all dealer personnel as required to foster positive outcomes for customers and coworkers Complete and all required factory and company training Benefits: Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicators Paid Vacation based on regular sales commissions 401K with company match Excellent health benefits including vision and dental with generous company contribution Company paid life and disability with supplemental plans available Employee purchase program Discounts on parts and repairs for immediate family members Caring work environment State of the art facility

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