Sam's Club
Tire and Battery Service Advisor
at
Sam's Club
Base pay range $18.00/hr - $25.00/hr
This position provides more competitive pay for qualified candidates. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
What you’ll do
Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
Monitor the status of tire and battery orders daily and assist members with appointments for installation. Communicate lead time changes and order cancellations to members and make alternative suggestions for installation or tire fitments. Assist members with tire maintenance and repair services.
Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drive sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrate awareness of the different services in the queue, understand the time requirements needed to perform requested services, prioritize TBC service appointments to maximize service efficiency, and re‑prioritize members and make recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serve as a brand advocate by valuing the member’s experience in the TBC area and modeling high quality service and products. Develop and influence team members. Understand roadblocks and assist in training team members.
Operate TBC equipment properly and safely. Receive, store, and dispose of merchandise and supplies. Complete and maintain documents. Operate hardware (for example, cash registers), process member purchases, and assist in payments, returns, refunds, and exchanges using appropriate procedures.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respect the Individual, embrace differences, and build strong and trusting relationships with communication of impact, energy, and positivity to motivate and influence. Strengthen the team by helping, developing and mentoring others; recognizing others’ contributions and accomplishments.
Act with Integrity, maintain and promote the highest standards of integrity, ethics and compliance, model Walmart values, hold oneself and others accountable, support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Serve our Customers and Members by delivering results while putting the customer first. Make decisions based on reliable information; balance short‑ and long‑term priorities; and consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvement, being open to and using new technologies, skills; and supporting others through change.
Follow safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provide correct information to Members on TBC goods and services. Provide TBC services and meet Member needs in a timely manner. Report TBC complaints, safety hazards, and problems with products, services, and work areas. Use TBC equipment and supplies correctly and complete required documentation.
Follow proper cash register acceptance methods, prevent shrink and follow applicable laws when selling items to Members. Assist Members with payment methods, return policies, and location of items when asked. Use the cash register and complete Member sales in a timely manner. Report complaints, shrink issues, and problems with products, services, and work areas.
Qualifications
Valid state‑issued driver’s license.
Minimum 18 years old.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Primary Location 12200 W 95Th St, Lenexa, KS 66215-3806, United States of America
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Retail
Benefits
Health benefits: medical, vision and dental coverage.
Financial benefits: 401(k), stock purchase and company‑paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPTO. You can use PTO for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment; meets or exceeds paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Education Benefits Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
Referral Referrals increase your chances of interviewing at Sam's Club by 2x.
#J-18808-Ljbffr
at
Sam's Club
Base pay range $18.00/hr - $25.00/hr
This position provides more competitive pay for qualified candidates. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
What you’ll do
Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
Monitor the status of tire and battery orders daily and assist members with appointments for installation. Communicate lead time changes and order cancellations to members and make alternative suggestions for installation or tire fitments. Assist members with tire maintenance and repair services.
Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drive sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrate awareness of the different services in the queue, understand the time requirements needed to perform requested services, prioritize TBC service appointments to maximize service efficiency, and re‑prioritize members and make recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serve as a brand advocate by valuing the member’s experience in the TBC area and modeling high quality service and products. Develop and influence team members. Understand roadblocks and assist in training team members.
Operate TBC equipment properly and safely. Receive, store, and dispose of merchandise and supplies. Complete and maintain documents. Operate hardware (for example, cash registers), process member purchases, and assist in payments, returns, refunds, and exchanges using appropriate procedures.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respect the Individual, embrace differences, and build strong and trusting relationships with communication of impact, energy, and positivity to motivate and influence. Strengthen the team by helping, developing and mentoring others; recognizing others’ contributions and accomplishments.
Act with Integrity, maintain and promote the highest standards of integrity, ethics and compliance, model Walmart values, hold oneself and others accountable, support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Serve our Customers and Members by delivering results while putting the customer first. Make decisions based on reliable information; balance short‑ and long‑term priorities; and consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvement, being open to and using new technologies, skills; and supporting others through change.
Follow safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provide correct information to Members on TBC goods and services. Provide TBC services and meet Member needs in a timely manner. Report TBC complaints, safety hazards, and problems with products, services, and work areas. Use TBC equipment and supplies correctly and complete required documentation.
Follow proper cash register acceptance methods, prevent shrink and follow applicable laws when selling items to Members. Assist Members with payment methods, return policies, and location of items when asked. Use the cash register and complete Member sales in a timely manner. Report complaints, shrink issues, and problems with products, services, and work areas.
Qualifications
Valid state‑issued driver’s license.
Minimum 18 years old.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Primary Location 12200 W 95Th St, Lenexa, KS 66215-3806, United States of America
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Retail
Benefits
Health benefits: medical, vision and dental coverage.
Financial benefits: 401(k), stock purchase and company‑paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPTO. You can use PTO for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment; meets or exceeds paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Education Benefits Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
Referral Referrals increase your chances of interviewing at Sam's Club by 2x.
#J-18808-Ljbffr