Michaels Stores
Part Time Customer Exerience Manager
Michaels Stores, Lakeland, Florida, United States, 33809
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Part Time Customer Experience Manager
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Michaels Stores . 2 months ago Be among the first 25 applicants Join to apply for the
Part Time Customer Experience Manager
role at
Michaels Stores . Get AI-powered advice on this job and more exclusive features. Store - LAKELAND, FL Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs. Plan and lead the execution of class and in-store events in accordance with Company programs. Lead the omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Assist with the onboarding of new Team Members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development. Serve as Manager on Duty (MOD). Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others. Acknowledge customers, help locate the product and provide solutions. Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget. Manage and execute the shrink and safety programs. Cross train in Custom Framing selling and production. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities Other duties as assigned. Experience Required Retail management experience preferred. Physical Requirements & Work Environment Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. If assistance is needed for these functions, please contact your supervisor for accommodations. Work in a retail store setting, including outdoor work, with some work hours including nights, weekends, and early mornings. Applicants in the U.S. must satisfy legal requirements. At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.
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Part Time Customer Experience Manager
role at
Michaels Stores . 2 months ago Be among the first 25 applicants Join to apply for the
Part Time Customer Experience Manager
role at
Michaels Stores . Get AI-powered advice on this job and more exclusive features. Store - LAKELAND, FL Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs. Plan and lead the execution of class and in-store events in accordance with Company programs. Lead the omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Assist with the onboarding of new Team Members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development. Serve as Manager on Duty (MOD). Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others. Acknowledge customers, help locate the product and provide solutions. Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget. Manage and execute the shrink and safety programs. Cross train in Custom Framing selling and production. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities Other duties as assigned. Experience Required Retail management experience preferred. Physical Requirements & Work Environment Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. If assistance is needed for these functions, please contact your supervisor for accommodations. Work in a retail store setting, including outdoor work, with some work hours including nights, weekends, and early mornings. Applicants in the U.S. must satisfy legal requirements. At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.
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