Mitsubishi Electric Trane US
HVAC Area Service Manager - REQ # 1359
Mitsubishi Electric Trane US, Phoenix, Arizona, United States
Overview
Mitsubishi Electric Trane HVAC US LLC
is looking for a BU Area Service Manager in Arizona, Utah, Colorado, or Nevada. This position is responsible for providing technical support and training aligned with METUS objectives, including information on proper application, installation, operation, service procedures and handling special warranty support for all METUS product lines. Responsibilities
Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products. Work with direction from the Business Unit Technical Services Manager and Sr Area Service Managers. Manage geographic area of responsibility within the Business Unit. Understand and interpret Maintenance tool data gathered by customers. Become SME on Inverter Mini Split and VRF Technology. Support development of Business Unit Area Service Advisors as needed. Presents technical training programs to customers and distributor personnel. Ensure all reports are provided as required, including analysis on the frequency and root causes of service and product related issues. Solve common to complicated technical problems associated with HVAC equipment. Work closely with the Service and METUS QA Teams to resolve field product quality issues. Provide on-site installation/start-up training to distribution partners as directed by the Business Unit Technical Services Manager or Business Unit Area Service Managers. Provide technical support via telephone, forum, email, and in-person to customers. Read, understand and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. Operate refrigerant recovery equipment in compliance with government regulations. Collaborate with Business Unit and other technical team members to direct distributor support personnel, specifically Diamond Service Group (DSG) members. Recommend service parts for stocking. Review equipment and labor concessions for abuse and trends. Travel up to 50% domestically, and occasionally internationally, for meetings and training. Perform other duties as assigned. Qualifications
HVAC 2 year Associate Degree or HVAC Technical School Certification. EPA Certification. 3 to 5 years experience in servicing HVAC products. Knowledge of ductless, commercial, VRF systems and controls. BMS/BAS and BACnet, preferred. Excellent verbal and written communication, including presentation skills. Strong problem-solving and troubleshooting skills. Basic working skills for Microsoft Office Programs. Proven Customer Service skills. Be able to ascend/descend stairs and/or ladders to access job sites. Be able to move up to 50 pounds. Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously. Compensation and Benefits
The base pay range for this position at commencement of employment is expected to be between $85,600 and $117,700 per year, however base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package may also include other elements, including target bonus plans and discretionary awards. Eligible employees may enroll in a 401(k) plan, and participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Up to 12 weeks of paid or unpaid parental/disability/emergency leave may be available if eligible. About Mitsubishi Electric Trane HVAC US
Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50/50 joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products and solutions capable of cooling and heating applications from residential to large commercial buildings. METUS markets Zoned Comfort Solutions and VRF systems; products include a wide variety of advanced solutions designed for efficiency, comfort and control. Brands supported by METUS include Mitsubishi Electric Cooling & Heating, Trane/Mitsubishi Electric, and American Standard Heating & Air Conditioning Mitsubishi Electric. More information is available at www.mitsubishicomfort.com. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete required employment eligibility verification documents upon hire. METUS is an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, disability, veteran status or other legally protected status. The Company will not discriminate against employees or applicants for discussing pay. For the EEO poster and rights, see eeoc.gov. Applicants with a disability who need assistance with the application process may contact Human Resources at employment@meus.mea.com or 714.229.3813. Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Appliances, Electrical, and Electronics Manufacturing
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Mitsubishi Electric Trane HVAC US LLC
is looking for a BU Area Service Manager in Arizona, Utah, Colorado, or Nevada. This position is responsible for providing technical support and training aligned with METUS objectives, including information on proper application, installation, operation, service procedures and handling special warranty support for all METUS product lines. Responsibilities
Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products. Work with direction from the Business Unit Technical Services Manager and Sr Area Service Managers. Manage geographic area of responsibility within the Business Unit. Understand and interpret Maintenance tool data gathered by customers. Become SME on Inverter Mini Split and VRF Technology. Support development of Business Unit Area Service Advisors as needed. Presents technical training programs to customers and distributor personnel. Ensure all reports are provided as required, including analysis on the frequency and root causes of service and product related issues. Solve common to complicated technical problems associated with HVAC equipment. Work closely with the Service and METUS QA Teams to resolve field product quality issues. Provide on-site installation/start-up training to distribution partners as directed by the Business Unit Technical Services Manager or Business Unit Area Service Managers. Provide technical support via telephone, forum, email, and in-person to customers. Read, understand and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. Operate refrigerant recovery equipment in compliance with government regulations. Collaborate with Business Unit and other technical team members to direct distributor support personnel, specifically Diamond Service Group (DSG) members. Recommend service parts for stocking. Review equipment and labor concessions for abuse and trends. Travel up to 50% domestically, and occasionally internationally, for meetings and training. Perform other duties as assigned. Qualifications
HVAC 2 year Associate Degree or HVAC Technical School Certification. EPA Certification. 3 to 5 years experience in servicing HVAC products. Knowledge of ductless, commercial, VRF systems and controls. BMS/BAS and BACnet, preferred. Excellent verbal and written communication, including presentation skills. Strong problem-solving and troubleshooting skills. Basic working skills for Microsoft Office Programs. Proven Customer Service skills. Be able to ascend/descend stairs and/or ladders to access job sites. Be able to move up to 50 pounds. Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously. Compensation and Benefits
The base pay range for this position at commencement of employment is expected to be between $85,600 and $117,700 per year, however base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package may also include other elements, including target bonus plans and discretionary awards. Eligible employees may enroll in a 401(k) plan, and participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Up to 12 weeks of paid or unpaid parental/disability/emergency leave may be available if eligible. About Mitsubishi Electric Trane HVAC US
Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50/50 joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products and solutions capable of cooling and heating applications from residential to large commercial buildings. METUS markets Zoned Comfort Solutions and VRF systems; products include a wide variety of advanced solutions designed for efficiency, comfort and control. Brands supported by METUS include Mitsubishi Electric Cooling & Heating, Trane/Mitsubishi Electric, and American Standard Heating & Air Conditioning Mitsubishi Electric. More information is available at www.mitsubishicomfort.com. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete required employment eligibility verification documents upon hire. METUS is an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, disability, veteran status or other legally protected status. The Company will not discriminate against employees or applicants for discussing pay. For the EEO poster and rights, see eeoc.gov. Applicants with a disability who need assistance with the application process may contact Human Resources at employment@meus.mea.com or 714.229.3813. Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Appliances, Electrical, and Electronics Manufacturing
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