Stenger & Stenger, P.C.
Digital Engagement Specialist – Legal Collections Focus
Stenger & Stenger, P.C., Grand Rapids, Michigan, us, 49528
Digital Engagement Specialist – Legal Collections Focus
3 weeks ago Be among the first 25 applicants
We are a law firm focused on creditors’ rights and debt recovery, and we are hiring a Digital Engagement Specialist to help manage and enhance our digital outreach. In this role, you will create and optimize digital campaigns aimed at improving client engagement and encouraging timely payment of outstanding debts—while maintaining legal compliance and professional standards.
Key Responsibilities:
Design and manage digital campaigns that encourage resolution of outstanding balances through secure portals, education, and proactive communication
Execute email, SMS, and digital ad campaigns to reach consumers professionally and compliantly
Work closely with compliance and legal teams to ensure messaging meets regulatory standards (e.g., FDCPA, TCPA) and existing company policies
Maintain and optimize the firm’s online payment portals and related landing pages to improve user experience and conversion
Analyze campaign performance and make data‑driven decisions to improve engagement and resolution rates
Manage and monitor digital outreach efforts and retargeting strategies
Oversee the scheduling and content of outreach campaigns
Collaborate with client services and IT to support seamless digital engagement
Evaluate, recommend, and implement new digital products, services, and strategies
Qualifications:
Bachelor’s degree in marketing, Communications, or related field
2+ years of experience in digital marketing; experience in collections, legal, or financial services preferred
Strong skills in SEO, email automation platforms (e.g., SendGrid), text automation platforms
Experience with compliance‑conscious messaging in regulated industries
Experience with domain reputation management
Strong communication, analytics, and project management skills
Understanding of user experience and digital engagement best practices
Familiarity with FDCPA, TCPA, and other relevant legal frameworks a plus
Preferred Experience:
Marketing experience within debt collection, legal recovery, or financial services
Familiarity with payment platforms or client portals
Digital marketing certification
Basic HTML or design skills (Canva, Adobe Suite)
What We Offer:
Competitive pay based on experience
Medical, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Get notified about new Digital Specialist jobs in
Grand Rapids, MI .
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We are a law firm focused on creditors’ rights and debt recovery, and we are hiring a Digital Engagement Specialist to help manage and enhance our digital outreach. In this role, you will create and optimize digital campaigns aimed at improving client engagement and encouraging timely payment of outstanding debts—while maintaining legal compliance and professional standards.
Key Responsibilities:
Design and manage digital campaigns that encourage resolution of outstanding balances through secure portals, education, and proactive communication
Execute email, SMS, and digital ad campaigns to reach consumers professionally and compliantly
Work closely with compliance and legal teams to ensure messaging meets regulatory standards (e.g., FDCPA, TCPA) and existing company policies
Maintain and optimize the firm’s online payment portals and related landing pages to improve user experience and conversion
Analyze campaign performance and make data‑driven decisions to improve engagement and resolution rates
Manage and monitor digital outreach efforts and retargeting strategies
Oversee the scheduling and content of outreach campaigns
Collaborate with client services and IT to support seamless digital engagement
Evaluate, recommend, and implement new digital products, services, and strategies
Qualifications:
Bachelor’s degree in marketing, Communications, or related field
2+ years of experience in digital marketing; experience in collections, legal, or financial services preferred
Strong skills in SEO, email automation platforms (e.g., SendGrid), text automation platforms
Experience with compliance‑conscious messaging in regulated industries
Experience with domain reputation management
Strong communication, analytics, and project management skills
Understanding of user experience and digital engagement best practices
Familiarity with FDCPA, TCPA, and other relevant legal frameworks a plus
Preferred Experience:
Marketing experience within debt collection, legal recovery, or financial services
Familiarity with payment platforms or client portals
Digital marketing certification
Basic HTML or design skills (Canva, Adobe Suite)
What We Offer:
Competitive pay based on experience
Medical, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Get notified about new Digital Specialist jobs in
Grand Rapids, MI .
#J-18808-Ljbffr