Riveredge Hospital, Inc.
Business Development Representative
Riveredge Hospital, Inc., Chicago, Illinois, United States
Responsibilities
Business Development Representative opportunity with one of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS). UHS has built an impressive record of achievement and performance, growing from a startup to a Fortune 500 corporation with annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune, ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Our philosophy is to build or acquire high-quality hospitals in rapidly growing markets, invest in people and equipment, and become the leading healthcare provider in each community. Headquartered in King of Prussia, PA, UHS operates more than 320 hospitals and centers across the U.S., Puerto Rico, the U.S. Virgin Islands, and the U.K. Riveredge Hospital is a 210-bed psychiatric hospital dedicated to quality behavioral health services and trauma-informed care for all ages. It offers inpatient, partial hospitalization, intensive outpatient, and residential programs, and is accredited by The Joint Commission, a Top Performer, and state-licensed. We focus on teamwork, compassionate care, and a continuum of services. The Business Development Representative acts as a liaison between the facility, community, and referring agencies, responsible for creating demand through ethical marketing and sales. Collaborating with the Director of Business Development, the role involves presenting a positive public image, implementing strategic sales plans, managing territory and accounts, and achieving business goals. The role requires tact, resourcefulness, patience, and dedication in a fast-paced environment. Hours vary based on facility needs, including day, evening, and weekend shifts as directed. Account Management
Implement Sales Excellence and Service Recovery standards effectively. Serve as liaison, develop service-oriented action plans, conduct facility tours, and maintain positive relationships with referral sources. Participate in team meetings, provide marketing reports, and update the Director of Business Development regularly. Maintain documentation of accounts, contacts, reports, and profiles as required. Build and sustain relationships with referral sources, identify new sources, and maximize field-based contacts (8-10 daily face-to-face interactions). Develop tailored sales messaging for different programs and target audiences. Create and execute strategic sales plans for existing and potential sources, incorporating research findings. Monitor referral and admission data, analyze effectiveness, and adjust sales activities accordingly. Stay informed on industry trends, competitive landscape, and regional market status to inform strategic planning. Ensure timely, accurate communication and foster cooperation among all stakeholders. Maintain up-to-date records in MedSeries 4/MIDAS/MEDIK and utilize reports for planning. Complete all reports promptly and participate in off-hours activities as needed. Market/Program Knowledge
Develop and maintain comprehensive knowledge of all programs, services, admission criteria, and procedures. Attend in-services and meetings to stay updated on program developments. Gather and analyze market and competitor data, including SWOT analysis and strategic positioning. Build relationships with key leadership and physicians, involving them in sales activities and tours. Environmental Conditions:
Possible exposure to psychiatric patients exhibiting violent behavior and communicable diseases. Physical Requirements:
Must meet physical demands typical of a general office environment. This description is not exhaustive; additional duties may be assigned as needed. Qualifications
Education:
Bachelor’s degree in marketing, business, or related field required; experience may substitute for degree. Experience:
Preferably, three years minimum in referral development, account management, sales growth, and physician relationships within behavioral healthcare. Licensure/Certification:
Valid Driver’s License required. Knowledge:
Familiarity with Illinois behavioral health market, insurance, target markets, and treatment modalities. Strong sales, marketing, computer, communication, data analysis, and customer service skills. Willingness to travel, including overnight stays.
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Business Development Representative opportunity with one of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS). UHS has built an impressive record of achievement and performance, growing from a startup to a Fortune 500 corporation with annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune, ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Our philosophy is to build or acquire high-quality hospitals in rapidly growing markets, invest in people and equipment, and become the leading healthcare provider in each community. Headquartered in King of Prussia, PA, UHS operates more than 320 hospitals and centers across the U.S., Puerto Rico, the U.S. Virgin Islands, and the U.K. Riveredge Hospital is a 210-bed psychiatric hospital dedicated to quality behavioral health services and trauma-informed care for all ages. It offers inpatient, partial hospitalization, intensive outpatient, and residential programs, and is accredited by The Joint Commission, a Top Performer, and state-licensed. We focus on teamwork, compassionate care, and a continuum of services. The Business Development Representative acts as a liaison between the facility, community, and referring agencies, responsible for creating demand through ethical marketing and sales. Collaborating with the Director of Business Development, the role involves presenting a positive public image, implementing strategic sales plans, managing territory and accounts, and achieving business goals. The role requires tact, resourcefulness, patience, and dedication in a fast-paced environment. Hours vary based on facility needs, including day, evening, and weekend shifts as directed. Account Management
Implement Sales Excellence and Service Recovery standards effectively. Serve as liaison, develop service-oriented action plans, conduct facility tours, and maintain positive relationships with referral sources. Participate in team meetings, provide marketing reports, and update the Director of Business Development regularly. Maintain documentation of accounts, contacts, reports, and profiles as required. Build and sustain relationships with referral sources, identify new sources, and maximize field-based contacts (8-10 daily face-to-face interactions). Develop tailored sales messaging for different programs and target audiences. Create and execute strategic sales plans for existing and potential sources, incorporating research findings. Monitor referral and admission data, analyze effectiveness, and adjust sales activities accordingly. Stay informed on industry trends, competitive landscape, and regional market status to inform strategic planning. Ensure timely, accurate communication and foster cooperation among all stakeholders. Maintain up-to-date records in MedSeries 4/MIDAS/MEDIK and utilize reports for planning. Complete all reports promptly and participate in off-hours activities as needed. Market/Program Knowledge
Develop and maintain comprehensive knowledge of all programs, services, admission criteria, and procedures. Attend in-services and meetings to stay updated on program developments. Gather and analyze market and competitor data, including SWOT analysis and strategic positioning. Build relationships with key leadership and physicians, involving them in sales activities and tours. Environmental Conditions:
Possible exposure to psychiatric patients exhibiting violent behavior and communicable diseases. Physical Requirements:
Must meet physical demands typical of a general office environment. This description is not exhaustive; additional duties may be assigned as needed. Qualifications
Education:
Bachelor’s degree in marketing, business, or related field required; experience may substitute for degree. Experience:
Preferably, three years minimum in referral development, account management, sales growth, and physician relationships within behavioral healthcare. Licensure/Certification:
Valid Driver’s License required. Knowledge:
Familiarity with Illinois behavioral health market, insurance, target markets, and treatment modalities. Strong sales, marketing, computer, communication, data analysis, and customer service skills. Willingness to travel, including overnight stays.
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