Central Council Tlingit Haida Indian Tribes of Alaska
Field Installation Technician - Tidal Network - Remote/SE Alaska - Open Until Fi
Central Council Tlingit Haida Indian Tribes of Alaska, Juneau, Alaska, United States
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Field Installation Technician - Tidal Network - Remote/SE Alaska - Open Until Filled
Purpose:
The Field Installation Technician will implement the customer home network by providing installation, technical assistance, and training support via phone, in-person, or remotely related to the home network, computer systems, hardware, and software. Essential Functions.
An individual in this role must be able to perform the following functions with or without reasonable accommodation: Respond to inquires via phone, email, in-person, or through remote access Provide installation and technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, home network, hardware, and software Record events, problems, and their solutions Perform routine user account administration Provide hardware and software training to individuals and groups Maintain the IT knowledge base and end user documentation Develop step by step process’ for customers on using home network, computer systems, hardware, and software, etc. Other duties as assigned Knowledge, Skills & Abilities.
A comprehensive set of capabilities required to perform job tasks effectively: Knowledge of Tlingit, Haida, and Tsimshian cultures or willingness to learn. Excellent knowledge of computer systems, mobile devices, and other technology products Ability to diagnose and resolve baisc technicial issues Ability to read, understand, and apply information in technical manuals and journals Abiltiy to communicate well bot verbally and in writing with users, co-workers, and managements Abikity to travel out of town occasionally to support customers and to attend training Self-starter and able to work independently Proficient in Microsfot Office products Profient in internet and WiFi networks Excellent organizational and interpersonal skills Ability to provide training and information in small and large group settings Minimum Qualifications
(education, experience, skills): Associates degree in related field 2 years’ related experience Substitution High school diploma AND 3 years’ experience in related field OR Industry standard certification such as MCP or CCNA may substitute for one year of the required work experience Preferred Qualifications
(education, experience, skills): Bachelor’s degree in computer science or related field 3+ years’ IT support experience 2 years of supervisory experience Physical Requirements.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation: The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Work Environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Some travel may be required on small aircraft or ferry. Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable. This Position Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodation for a disability. This is not a contract. Your signature indicates that you have read this Position Description and understand the essential functions of and qualifications for the job.
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Purpose:
The Field Installation Technician will implement the customer home network by providing installation, technical assistance, and training support via phone, in-person, or remotely related to the home network, computer systems, hardware, and software. Essential Functions.
An individual in this role must be able to perform the following functions with or without reasonable accommodation: Respond to inquires via phone, email, in-person, or through remote access Provide installation and technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, home network, hardware, and software Record events, problems, and their solutions Perform routine user account administration Provide hardware and software training to individuals and groups Maintain the IT knowledge base and end user documentation Develop step by step process’ for customers on using home network, computer systems, hardware, and software, etc. Other duties as assigned Knowledge, Skills & Abilities.
A comprehensive set of capabilities required to perform job tasks effectively: Knowledge of Tlingit, Haida, and Tsimshian cultures or willingness to learn. Excellent knowledge of computer systems, mobile devices, and other technology products Ability to diagnose and resolve baisc technicial issues Ability to read, understand, and apply information in technical manuals and journals Abiltiy to communicate well bot verbally and in writing with users, co-workers, and managements Abikity to travel out of town occasionally to support customers and to attend training Self-starter and able to work independently Proficient in Microsfot Office products Profient in internet and WiFi networks Excellent organizational and interpersonal skills Ability to provide training and information in small and large group settings Minimum Qualifications
(education, experience, skills): Associates degree in related field 2 years’ related experience Substitution High school diploma AND 3 years’ experience in related field OR Industry standard certification such as MCP or CCNA may substitute for one year of the required work experience Preferred Qualifications
(education, experience, skills): Bachelor’s degree in computer science or related field 3+ years’ IT support experience 2 years of supervisory experience Physical Requirements.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation: The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Work Environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Some travel may be required on small aircraft or ferry. Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable. This Position Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodation for a disability. This is not a contract. Your signature indicates that you have read this Position Description and understand the essential functions of and qualifications for the job.
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