Hyundai Capital
Overview
Regulatory Complaints Associate - (250000LJ) Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We strive to grow, innovate, and diversify, and to support our team through skill development and career advancement. We believe that success comes from within and are proud to support our team members through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: Medical, Dental and Vision plans that include no-cost and low-cost plan options Immediate 401(k) matching and vesting Vehicle purchase and lease discounts plus monthly vehicle allowances Paid Volunteer Time Off with company donation to a charity of your choice
What to Expect
The Regulatory Complaints Associate is responsible on a daily basis for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline.
What You Will Do Regulatory Complaint Daily Activity
Draft and review responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including coordinating with CARE Team to research, validate research, prepare, and submit responses.
Monitor the State Examination System complaint portal daily to respond to regulator complaints accurately, thoroughly, and timely.
Identify potential regulatory risks while responding to complaints.
Formulate recommendations and escalate internally, as needed.
Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory issues.
Document accounts and include all relevant information and documents.
Complaint Analysis and Review
Assist in analyzing regulatory complaint data, including reviews of internal complaints identified as potentially regulatory in nature, and prepare recaps where the driver is HCA Error.
Complete high-risk complaint category reviews and provide feedback to the business on issues or opportunities; develop remediation and training plans for management to implement and reduce complaint volume.
Reporting
Assist in analyzing regulatory complaint data and in preparing monthly, quarterly, and ad-hoc report summaries related to regulator complaints.
Qualifications
What You Will Bring
Minimum 2-4 years related experience in escalated customer complaints.
Experience in the auto finance industry is a plus.
Bachelor’s degree or equivalent work experience required.
Strong problem solving and analytical skills to address regulator complaints, perform root cause analysis, and identify trends.
Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels and external state regulator personnel.
Strong attention to detail.
Knowledge of applicable federal regulations and general compliance concepts.
Proficient with Microsoft Office (Word, Excel, PowerPoint).
Demonstrated ability to learn systems and processes.
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended and the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Location
United States - Texas - Plano; Dallas, TX 6100 W. Plano Parkway, Suite 2000, Plano 75093
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Regulatory Complaints Associate - (250000LJ) Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We strive to grow, innovate, and diversify, and to support our team through skill development and career advancement. We believe that success comes from within and are proud to support our team members through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: Medical, Dental and Vision plans that include no-cost and low-cost plan options Immediate 401(k) matching and vesting Vehicle purchase and lease discounts plus monthly vehicle allowances Paid Volunteer Time Off with company donation to a charity of your choice
What to Expect
The Regulatory Complaints Associate is responsible on a daily basis for drafting comprehensive responses to customer complaints submitted through HCA’s regulators in accordance with the applicable statutory timeline.
What You Will Do Regulatory Complaint Daily Activity
Draft and review responses to complaints received through the Consumer Financial Protection Bureau (CFPB) and state regulators, including coordinating with CARE Team to research, validate research, prepare, and submit responses.
Monitor the State Examination System complaint portal daily to respond to regulator complaints accurately, thoroughly, and timely.
Identify potential regulatory risks while responding to complaints.
Formulate recommendations and escalate internally, as needed.
Serve as a point of contact for state regulators regarding complaints, working directly with state regulators to respond to complaints and resolve escalated regulatory issues.
Document accounts and include all relevant information and documents.
Complaint Analysis and Review
Assist in analyzing regulatory complaint data, including reviews of internal complaints identified as potentially regulatory in nature, and prepare recaps where the driver is HCA Error.
Complete high-risk complaint category reviews and provide feedback to the business on issues or opportunities; develop remediation and training plans for management to implement and reduce complaint volume.
Reporting
Assist in analyzing regulatory complaint data and in preparing monthly, quarterly, and ad-hoc report summaries related to regulator complaints.
Qualifications
What You Will Bring
Minimum 2-4 years related experience in escalated customer complaints.
Experience in the auto finance industry is a plus.
Bachelor’s degree or equivalent work experience required.
Strong problem solving and analytical skills to address regulator complaints, perform root cause analysis, and identify trends.
Excellent communication skills, written and verbal, with the ability to effectively communicate with all levels and external state regulator personnel.
Strong attention to detail.
Knowledge of applicable federal regulations and general compliance concepts.
Proficient with Microsoft Office (Word, Excel, PowerPoint).
Demonstrated ability to learn systems and processes.
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended and the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Location
United States - Texas - Plano; Dallas, TX 6100 W. Plano Parkway, Suite 2000, Plano 75093
#J-18808-Ljbffr