(USA) Tire and Battery Service Advisor

Position Summary Be a Team Member collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality, demonstrating knowledge of Point of Sale systems, phone and in‑person selling techniques. Be a Techie leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training – adapting to new tools and encouraging others to use them. Be an Owner communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hand‑on in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork, logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns. Be a Talent Ambassador is a brand advocate who values the member’s experience in the TBC area, models high‑quality service and products, developing influencing and inspiring others to work in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the OpenDoor Policy and applying these in executing business processes. Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback. Respect the Individual: embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps attract the best talent. Respect the Individual: works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Respect the Individual: strengthens the team by helping develop and mentor others, recognizes others’ contributions and accomplishments. Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Act with Integrity: acts in a selfless manner, consistently humble, self‑aware, honest, fair and transparent. Serve our Customers and Members delivers results while putting the customer first. Serve our Customers and Members makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience. Strive for Excellence: drives continuous improvements, is open to and uses new technologies and skills and supports others through change.

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