Grand Rapids Community College
Support Professional, Student Life & Leadership - Office Manager
Grand Rapids Community College, Grand Rapids, Michigan, us, 49528
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The Support Professional provides direct administrative support to the Director of Student Life & Leadership and supports numerous budgetary, activity, and communication needs. The office serves the college and students in several ways, including front desk services/sales (RaiderCards, bus passes, movie tickets, etc.), coordinating all major student events and student clubs/organizations on campus, oversight of the food pantry and dining services, and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The Support Professional holds key responsibilities in oversight of our financial records and daily club/organization management.
Requisition ID:
1037 Position Number:
00001520 Employee Group:
APSS Bargaining Agreement Schedule:
8:00 AM - 5:00 PM, 40 hours/52 weeks Compensation:
Level A, $20.23 per hour Benefits:
Full-time Reports to:
Director of Student Life and Conduct Posting Opens:
11/07/2025 Posting Closes:
Open until filled
ESSENTIAL FUNCTIONS
Overall budget projection and monitoring, and account reconciliation for numerous Student Life & Leadership and student organizations, including the department budget and the food pantry budget.
Provide direct support to the Director of Student Life & Leadership through regular update meetings, processing navigate referrals, assisting with email inbox, phone calls, and scheduling student meetings
Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes
Responsible for Student Life cash management, which includes weekly sales deposits, cash outs, point of sale reconciliations
Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.
Responsible for daily administration of the Center for Student Life & Leadership including, but not limited to:
Purchasing approval for any and all event, supplies, and food ordering
Coordinate and request through banquet and conference services all space request and space set-up needs
Responsible for processing all student organization and student involvement forms. Examples are event registration forms, permission to raise funds, popcorn machine rental, RaiderCard readers, cash box requests, amplified sound requests, and travel and van rental request forms.
Verify that approved events are in RaiderConnect
Communicate timelines in a clear and kind way to students and departments
Provide support to the Campus Activities Board’s event planning:
Keep up to date with annual budget and follow all GRCC purchasing and contract procedures
Support select CAB events through attendance and representing the Student Life Office
Support the campus student events calendar, and provide updates as needed to various campus departments
Support the PTK advisor and GRCC/PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrar’s Office.
Support the development and production of the GRCC Campus Life Newsletter
Serve on the Behavioral Intervention Team (BIT) as the team’s secretary and support the BIT case-managers in keeping records up to date, prompt follow ups in the case management software system, and closing reports.
Responsible for processing BIT & student conduct background checks upon request, scheduling BIT & student conduct appointments, and assisting with conduct related paperwork as needed
Assist with Student Life counter services including duties related to opening and closing the office
Manage office communications; serve as web editor for the Student Life & Leadership office, email templates for student response, tabling, bulletin boards and digital signage related to Student Life & Conduct services at large and/or Student Life sponsored events.
Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.
Provide back up support to Service and Technology Coordinator for front desk management and supervision
Provide general support to all Student Life office functions and events
Present a positive and professional image, utilizing the GRCC Service Excellence guidelines, to the students, visitors, department and college
Participate as a member or leader on teams or committees as requested or as mutually agreed upon
Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
Performs other related duties as assigned.
JOB SPECIFICATIONS Education Credentials
Associate’s degree or comparable combination of relevant education and experience
Work Experience
Three (3) years of experience in a customer service role or office environment required
Experience in higher education preferred
Skills
Ability to perform functions of the job efficiently and cheerfully in stressful situations
Excellent organizational and problem solving skills
Excellent written, verbal and interpersonal communication skills
Ability to provide high level customer service
Possess the personality and enthusiasm to work with students, college staff and general public
Proficient in software applications including PeopleSoft, Microsoft Office (MS Word, Excel, Publisher, Power Point).
Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner
Ability to work effectively with diverse groups and individuals
Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.
Physical Demands
Ability to lift a maximum of 30 pounds
Ability to sit for prolonged periods of time
Ability to constantly engage students at different stations throughout the Student Services area for long periods of time
Mental Demands
Ability to handle confidential material judiciously
Project a professional image including punctuality and good attendance record
Exhibit a working knowledge of College departments and services available for students, staff, faculty and the community
Working Conditions
GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website .
Primarily office/desk work.
Position requires ability to stand/walk for long periods of time during major events.
Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership .
Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
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A great place to work.
Careers At Grand Rapids Community College
Share with friends or Subscribe!
Are you ready for new challenges and new opportunities?
Join our team!
Current job opportunities are posted here as they become available.
Subscribe to our RSS feeds to receive instant updates as new positions become available.
The Support Professional provides direct administrative support to the Director of Student Life & Leadership and supports numerous budgetary, activity, and communication needs. The office serves the college and students in several ways, including front desk services/sales (RaiderCards, bus passes, movie tickets, etc.), coordinating all major student events and student clubs/organizations on campus, oversight of the food pantry and dining services, and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The Support Professional holds key responsibilities in oversight of our financial records and daily club/organization management.
Requisition ID:
1037 Position Number:
00001520 Employee Group:
APSS Bargaining Agreement Schedule:
8:00 AM - 5:00 PM, 40 hours/52 weeks Compensation:
Level A, $20.23 per hour Benefits:
Full-time Reports to:
Director of Student Life and Conduct Posting Opens:
11/07/2025 Posting Closes:
Open until filled
ESSENTIAL FUNCTIONS
Overall budget projection and monitoring, and account reconciliation for numerous Student Life & Leadership and student organizations, including the department budget and the food pantry budget.
Provide direct support to the Director of Student Life & Leadership through regular update meetings, processing navigate referrals, assisting with email inbox, phone calls, and scheduling student meetings
Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes
Responsible for Student Life cash management, which includes weekly sales deposits, cash outs, point of sale reconciliations
Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.
Responsible for daily administration of the Center for Student Life & Leadership including, but not limited to:
Purchasing approval for any and all event, supplies, and food ordering
Coordinate and request through banquet and conference services all space request and space set-up needs
Responsible for processing all student organization and student involvement forms. Examples are event registration forms, permission to raise funds, popcorn machine rental, RaiderCard readers, cash box requests, amplified sound requests, and travel and van rental request forms.
Verify that approved events are in RaiderConnect
Communicate timelines in a clear and kind way to students and departments
Provide support to the Campus Activities Board’s event planning:
Keep up to date with annual budget and follow all GRCC purchasing and contract procedures
Support select CAB events through attendance and representing the Student Life Office
Support the campus student events calendar, and provide updates as needed to various campus departments
Support the PTK advisor and GRCC/PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrar’s Office.
Support the development and production of the GRCC Campus Life Newsletter
Serve on the Behavioral Intervention Team (BIT) as the team’s secretary and support the BIT case-managers in keeping records up to date, prompt follow ups in the case management software system, and closing reports.
Responsible for processing BIT & student conduct background checks upon request, scheduling BIT & student conduct appointments, and assisting with conduct related paperwork as needed
Assist with Student Life counter services including duties related to opening and closing the office
Manage office communications; serve as web editor for the Student Life & Leadership office, email templates for student response, tabling, bulletin boards and digital signage related to Student Life & Conduct services at large and/or Student Life sponsored events.
Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.
Provide back up support to Service and Technology Coordinator for front desk management and supervision
Provide general support to all Student Life office functions and events
Present a positive and professional image, utilizing the GRCC Service Excellence guidelines, to the students, visitors, department and college
Participate as a member or leader on teams or committees as requested or as mutually agreed upon
Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
Performs other related duties as assigned.
JOB SPECIFICATIONS Education Credentials
Associate’s degree or comparable combination of relevant education and experience
Work Experience
Three (3) years of experience in a customer service role or office environment required
Experience in higher education preferred
Skills
Ability to perform functions of the job efficiently and cheerfully in stressful situations
Excellent organizational and problem solving skills
Excellent written, verbal and interpersonal communication skills
Ability to provide high level customer service
Possess the personality and enthusiasm to work with students, college staff and general public
Proficient in software applications including PeopleSoft, Microsoft Office (MS Word, Excel, Publisher, Power Point).
Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner
Ability to work effectively with diverse groups and individuals
Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.
Physical Demands
Ability to lift a maximum of 30 pounds
Ability to sit for prolonged periods of time
Ability to constantly engage students at different stations throughout the Student Services area for long periods of time
Mental Demands
Ability to handle confidential material judiciously
Project a professional image including punctuality and good attendance record
Exhibit a working knowledge of College departments and services available for students, staff, faculty and the community
Working Conditions
GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website .
Primarily office/desk work.
Position requires ability to stand/walk for long periods of time during major events.
Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership .
Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
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