John Marshall Bank
Join to apply for the
Customer Service Representative
role at
John Marshall Bank
in Alexandria, VA.
Description John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified professionals. The primary responsibility of this position is to provide prompt, efficient and accurate service in processing various teller transactions. Excellent cash handling skills and attention to detail are essential. A strong sense of honesty and integrity are fundamental to this position. This position engages customers with their financial needs by regularly promoting, describing, selling and cross‑selling other bank products and services.
In This Role You Will
Accurately handle, organize and count cash
Provide an exceptional service experience by engaging and establishing rapport with customers
Correctly process all types of customer transactions
Examine all cash and check endorsements to safeguard against acceptance of counterfeit bills and fraudulent items
Implement proper check cashing procedures
Place holds on accounts as approved by Branch Management and provide notices to customers
Successfully balance and complete end of day processes
Properly complete Currency Transactions Reporting
Verify customer’s identification following the Bank’s CIP procedures
Report any and all suspicious activity and behavior to appropriate supervisor
Successfully navigate and utilize OSI‑DNA applications and affiliated websites
Handle in‑person and over‑the‑phone customer inquiries, requests and maintenance, following the Bank’s service standards
Maintain customer confidentiality at all times
Demonstrate a thorough understanding of teller security and compliance responsibilities, including robbery procedures
Remain current on Bank Policies and Procedures
Professionally answer the telephone and follow up in a timely manner
Successfully promote and refer Bank products and services
Actively participate in Bank community involvement activities
Foster a positive and supportive team environment
Maintain a professional image and appearance at all times
Refer difficult customer situations to Branch Management
Refer prospects to the Bank’s partners
Prepare the daily Branch Settlement Log
Prepare and count cash shipments
Observe the appearance of the branch; report repairs and maintenance issues promptly
Assist in the training of new tellers
Complete ongoing courses to maintain required compliance knowledge requirements
Open new accounts or perform other operational positions
Perform other duties as assigned
Requirements
High School Diploma or GED
Six months cash handling experience
Ability to attend off‑site meetings and other branches as needed
Excellent interpersonal and customer service skills
Successfully promote and refer Bank products and services
Maintain professional manner and appearance standards at all times
Solid verbal and written communication skills
Multi‑task and follow detailed instructions
John Marshall Bank is an Equal Opportunity Employer Benefits
Medical
Dental
401K Retirement Plan w/ an Employer Match (4% match on 5% contributions)
Vision
Employee Assistance Program
Flexible Spending
Transit Reimbursement
Long Term Care
Paid Time Off
Life and Disability Coverage
At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Banking
Location & Salary Washington, DC – $51,456.00‑$67,548.00 (1 week ago)
Washington DC‑Baltimore Area – $45,000.00‑$50,000.00 (3 weeks ago)
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Customer Service Representative
role at
John Marshall Bank
in Alexandria, VA.
Description John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified professionals. The primary responsibility of this position is to provide prompt, efficient and accurate service in processing various teller transactions. Excellent cash handling skills and attention to detail are essential. A strong sense of honesty and integrity are fundamental to this position. This position engages customers with their financial needs by regularly promoting, describing, selling and cross‑selling other bank products and services.
In This Role You Will
Accurately handle, organize and count cash
Provide an exceptional service experience by engaging and establishing rapport with customers
Correctly process all types of customer transactions
Examine all cash and check endorsements to safeguard against acceptance of counterfeit bills and fraudulent items
Implement proper check cashing procedures
Place holds on accounts as approved by Branch Management and provide notices to customers
Successfully balance and complete end of day processes
Properly complete Currency Transactions Reporting
Verify customer’s identification following the Bank’s CIP procedures
Report any and all suspicious activity and behavior to appropriate supervisor
Successfully navigate and utilize OSI‑DNA applications and affiliated websites
Handle in‑person and over‑the‑phone customer inquiries, requests and maintenance, following the Bank’s service standards
Maintain customer confidentiality at all times
Demonstrate a thorough understanding of teller security and compliance responsibilities, including robbery procedures
Remain current on Bank Policies and Procedures
Professionally answer the telephone and follow up in a timely manner
Successfully promote and refer Bank products and services
Actively participate in Bank community involvement activities
Foster a positive and supportive team environment
Maintain a professional image and appearance at all times
Refer difficult customer situations to Branch Management
Refer prospects to the Bank’s partners
Prepare the daily Branch Settlement Log
Prepare and count cash shipments
Observe the appearance of the branch; report repairs and maintenance issues promptly
Assist in the training of new tellers
Complete ongoing courses to maintain required compliance knowledge requirements
Open new accounts or perform other operational positions
Perform other duties as assigned
Requirements
High School Diploma or GED
Six months cash handling experience
Ability to attend off‑site meetings and other branches as needed
Excellent interpersonal and customer service skills
Successfully promote and refer Bank products and services
Maintain professional manner and appearance standards at all times
Solid verbal and written communication skills
Multi‑task and follow detailed instructions
John Marshall Bank is an Equal Opportunity Employer Benefits
Medical
Dental
401K Retirement Plan w/ an Employer Match (4% match on 5% contributions)
Vision
Employee Assistance Program
Flexible Spending
Transit Reimbursement
Long Term Care
Paid Time Off
Life and Disability Coverage
At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Banking
Location & Salary Washington, DC – $51,456.00‑$67,548.00 (1 week ago)
Washington DC‑Baltimore Area – $45,000.00‑$50,000.00 (3 weeks ago)
#J-18808-Ljbffr