American Family Fitness
Assistant Front Desk Manager
American Family Fitness, Glen Allen, Virginia, United States, 23060
Join to apply for the
Assistant Front Desk Manager
role at
American Family Fitness . Job Description Objectives : To supervise and perform the administration of all receptionist duties, ensuring exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and jovial front desk staff. Schedule appropriate coverage for the club at all times. Communicate all promotions, activities, and developments within the club to members. Reports to : Front Desk Manager, Assistant General Manager, and General Manager. Performs all expectations/maintains all responsibilities of the Front Desk Attendant in addition to the following: Game Plan Organize "zones" for specific tasks and appoint a receptionist/attendant to each zone to maintain efficiency. Schedule staff to provide appropriate coverage and submit to the Front Desk Manager by the 24th of each month. Reconcile end-of-month paperwork and submit to the corporate office. Complete daysheets and daily club and cafe deposits. Respond promptly and satisfactorily to members' concerns or comments related to the front desk. Attend department head meetings and inform staff of developments and upcoming events. Ensure front desk staff meet the expectations of the club manager. Hold regular department meetings for ongoing training and information sharing. Recruit, hire, and train necessary staff, completing paperwork for new hires and submitting to corporate before scheduling. Maintain current personnel records and complete Personnel Action forms when appropriate. Schedule orientations for new employees with the Assistant GM. Use disciplinary actions when necessary and properly document them; terminate substandard employees. Develop, implement, and evaluate front desk staff goals regularly. Provide ongoing feedback on job performance and conduct annual reviews. Communicate effectively with and provide constructive feedback to all department heads and management staff. Use proper chain of command and ensure staff does the same. Set an example of professional behavior and exceptional customer service for staff. Recite the mission statement and ensure staff work to fulfill the company's mission and vision. Additional Details
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Other Industries:
Wellness and Fitness Services
#J-18808-Ljbffr
Assistant Front Desk Manager
role at
American Family Fitness . Job Description Objectives : To supervise and perform the administration of all receptionist duties, ensuring exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and jovial front desk staff. Schedule appropriate coverage for the club at all times. Communicate all promotions, activities, and developments within the club to members. Reports to : Front Desk Manager, Assistant General Manager, and General Manager. Performs all expectations/maintains all responsibilities of the Front Desk Attendant in addition to the following: Game Plan Organize "zones" for specific tasks and appoint a receptionist/attendant to each zone to maintain efficiency. Schedule staff to provide appropriate coverage and submit to the Front Desk Manager by the 24th of each month. Reconcile end-of-month paperwork and submit to the corporate office. Complete daysheets and daily club and cafe deposits. Respond promptly and satisfactorily to members' concerns or comments related to the front desk. Attend department head meetings and inform staff of developments and upcoming events. Ensure front desk staff meet the expectations of the club manager. Hold regular department meetings for ongoing training and information sharing. Recruit, hire, and train necessary staff, completing paperwork for new hires and submitting to corporate before scheduling. Maintain current personnel records and complete Personnel Action forms when appropriate. Schedule orientations for new employees with the Assistant GM. Use disciplinary actions when necessary and properly document them; terminate substandard employees. Develop, implement, and evaluate front desk staff goals regularly. Provide ongoing feedback on job performance and conduct annual reviews. Communicate effectively with and provide constructive feedback to all department heads and management staff. Use proper chain of command and ensure staff does the same. Set an example of professional behavior and exceptional customer service for staff. Recite the mission statement and ensure staff work to fulfill the company's mission and vision. Additional Details
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Other Industries:
Wellness and Fitness Services
#J-18808-Ljbffr