Kickapoo Lucky Eagle Casino Hotel
Assistant Director of Restaurants
Kickapoo Lucky Eagle Casino Hotel, Eagle Pass, Texas, United States, 78852
Overview
The
Assistant Director of Restaurants
requires a tactical leader who executes our strategies to create an operationally superior restaurant environment. The ideal candidate will demonstrate our leadership competencies, enhance business and customer satisfaction, and establish customer service standards.
Responsibilities
Open new restaurants
Ensure current restaurants are continuously successful and profitable
Monitor financial and budgetary transactions to ensure efficient operation and expenditures within budget limitations
Develop marketing strategies with implementation of advertising and promotional campaigns
Essential Functions
Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Set standards and expectations for front and back of house outlet staff and follow up accordingly.
Maintain a commitment to customer service and guest satisfaction.
Prepare forecasts and reports and assist in the development of the food and beverage budget.
Enforce high standards of hygiene and sanitation within the department.
Track payroll and revenue daily.
Establish par levels for supplies and equipment.
Manage timely completion of performance appraisals.
Monitor time punches in payroll system, ensuring accurate payroll for all associates.
Monitor departments' systems and equipment to ensure their optimum performance.
Develop and implement controls for expense management.
Implement strategies to continually improve revenues.
Assist with the development, training and inspiration of staff for promotion.
Provide prompt follow-up to all guest concerns.
Assist the Director of Food & Beverage with the design and implementation of training programs.
Empower the team to exceed service standards.
Instill a calm, organized approach in all stressful situations.
Work with HR to recruit and hire staff.
Ensure compliance for proper new hire and termination paperwork.
Maintain a safe and pleasant work environment.
Promote high team member morale.
Recommend discipline and/or termination when appropriate of team members.
Take a proactive approach to coaching and counseling.
Resolve guest issues promptly and with great care and effectiveness.
Maintain a strong knowledge of hospitality trends, especially food & beverage.
Provide general information for guests.
Utilize labor management tools to schedule and control labor costs.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to the position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
The essential functions listed above are not an all-inclusive list but a general representation of duties and responsibilities pertinent to this position. Duties may change based on organizational needs and/or deemed necessary by the Director.
Perform other duties as assigned.
Minimum Qualifications
High School Diploma or GED.
Three to five years of restaurant management experience.
Four or more years of multi-unit restaurant management experience.
Strong communication skills in English (written and oral). Spanish or other language skills are a plus.
Other Criteria
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Strong critical thinking, analytical and guest service skills.
Positive attitude with strong organizational and leadership qualities.
Ability to perform basic arithmetic operations and manage measurements.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and materials.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds.
Ability to lead with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established casino guest service programs.
Physical Demands
Regularly stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen.
Must be able to concentrate for prolonged periods.
Specific vision abilities include close vision, distance vision, peripheral vision and depth perception.
Ability to communicate effectively in person or via telecommunications equipment.
Hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
Frequently lift and/or move up to 30 lbs.
Work Environment
Normal office setting and casino floor.
Frequent walking and standing in a smoke-filled environment with frequent contact with the general public.
Temperature-controlled environment with varying noise levels; may be exposed to high noise levels.
Extended hours and irregular shifts, including nights, weekends and holidays.
Must be able to perform under pressure and work long hours under stressful conditions.
May be exposed to risks when resolving issues with difficult guests and staff.
May be exposed to various lighting types including artificial fluorescent, strobe and colored lights.
Travel may be required to perform essential functions.
Conditions of Employment
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
#J-18808-Ljbffr
Assistant Director of Restaurants
requires a tactical leader who executes our strategies to create an operationally superior restaurant environment. The ideal candidate will demonstrate our leadership competencies, enhance business and customer satisfaction, and establish customer service standards.
Responsibilities
Open new restaurants
Ensure current restaurants are continuously successful and profitable
Monitor financial and budgetary transactions to ensure efficient operation and expenditures within budget limitations
Develop marketing strategies with implementation of advertising and promotional campaigns
Essential Functions
Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Set standards and expectations for front and back of house outlet staff and follow up accordingly.
Maintain a commitment to customer service and guest satisfaction.
Prepare forecasts and reports and assist in the development of the food and beverage budget.
Enforce high standards of hygiene and sanitation within the department.
Track payroll and revenue daily.
Establish par levels for supplies and equipment.
Manage timely completion of performance appraisals.
Monitor time punches in payroll system, ensuring accurate payroll for all associates.
Monitor departments' systems and equipment to ensure their optimum performance.
Develop and implement controls for expense management.
Implement strategies to continually improve revenues.
Assist with the development, training and inspiration of staff for promotion.
Provide prompt follow-up to all guest concerns.
Assist the Director of Food & Beverage with the design and implementation of training programs.
Empower the team to exceed service standards.
Instill a calm, organized approach in all stressful situations.
Work with HR to recruit and hire staff.
Ensure compliance for proper new hire and termination paperwork.
Maintain a safe and pleasant work environment.
Promote high team member morale.
Recommend discipline and/or termination when appropriate of team members.
Take a proactive approach to coaching and counseling.
Resolve guest issues promptly and with great care and effectiveness.
Maintain a strong knowledge of hospitality trends, especially food & beverage.
Provide general information for guests.
Utilize labor management tools to schedule and control labor costs.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to the position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
The essential functions listed above are not an all-inclusive list but a general representation of duties and responsibilities pertinent to this position. Duties may change based on organizational needs and/or deemed necessary by the Director.
Perform other duties as assigned.
Minimum Qualifications
High School Diploma or GED.
Three to five years of restaurant management experience.
Four or more years of multi-unit restaurant management experience.
Strong communication skills in English (written and oral). Spanish or other language skills are a plus.
Other Criteria
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Strong critical thinking, analytical and guest service skills.
Positive attitude with strong organizational and leadership qualities.
Ability to perform basic arithmetic operations and manage measurements.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and materials.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds.
Ability to lead with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established casino guest service programs.
Physical Demands
Regularly stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen.
Must be able to concentrate for prolonged periods.
Specific vision abilities include close vision, distance vision, peripheral vision and depth perception.
Ability to communicate effectively in person or via telecommunications equipment.
Hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
Frequently lift and/or move up to 30 lbs.
Work Environment
Normal office setting and casino floor.
Frequent walking and standing in a smoke-filled environment with frequent contact with the general public.
Temperature-controlled environment with varying noise levels; may be exposed to high noise levels.
Extended hours and irregular shifts, including nights, weekends and holidays.
Must be able to perform under pressure and work long hours under stressful conditions.
May be exposed to risks when resolving issues with difficult guests and staff.
May be exposed to various lighting types including artificial fluorescent, strobe and colored lights.
Travel may be required to perform essential functions.
Conditions of Employment
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
#J-18808-Ljbffr