MGM Resorts International
Overview
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB The Hotel Operations Manager is responsible for providing direction and leadership to the Front Desk team, collaborating closely with the Senior Hotel Manager to achieve operational and financial goals. This role focuses on enhancing customer satisfaction through effective management of policies, training programs, and employee engagement, ensuring that the front desk operations consistently deliver an exceptional guest experience in accordance with company standards.
THE DAY-TO-DAY
Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
THE IDEAL CANDIDATE
2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment
Technical knowledge and experience with Opera preferred
THE PERKS & BENEFITS
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB The Hotel Operations Manager is responsible for providing direction and leadership to the Front Desk team, collaborating closely with the Senior Hotel Manager to achieve operational and financial goals. This role focuses on enhancing customer satisfaction through effective management of policies, training programs, and employee engagement, ensuring that the front desk operations consistently deliver an exceptional guest experience in accordance with company standards.
THE DAY-TO-DAY
Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
THE IDEAL CANDIDATE
2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment
Technical knowledge and experience with Opera preferred
THE PERKS & BENEFITS
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr