Sweetwater
Product Support Specialist - Music Technology
Sweetwater, Fort Wayne, Indiana, United States, 46804
Overview
Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments, is seeking to hire a Product Support Specialist to add to our growing Technical Support team. As a Product Support Specialist, you will be responsible for providing music and audio technology gear support to Sweetwater customers. We are seeking people who have the patience and ability to understand and explain technical issues to users at skill levels from beginner to professionals. This is not a remote role and would require relocation to Fort Wayne, IN.
Responsibilities
Deliver service and support to customers via phone, email, and remote connection over the internet
Creating and maintaining records of customer service incidents
Working with our numerous vendors to resolve a variety of issues
Staying current with system information, changes, and updates
Qualifications
Expert knowledge of MIDI, Synths and Audio Recording concepts including DAWs, signal flow, interfaces, etc. is required
Expert working knowledge of Live Sound Engineering concepts and pro audio equipment including sound boards, signal flow, PA and backline products is required
Knowledge of musical instruments and other music gear including microphones, drums, keyboards, etc. is required
Strong working knowledge of computer operating systems
Ability to communicate clearly and positively
Desire to pay close attention to detail, high level of organization, and the responsibility to promptly complete assigned tasks
Exceptional customer service experience
High School diploma or equivalent
Degree or Certificate in Music Technology or similar preferred
Significant experience troubleshooting live sound and recording studio issues
Sweetwater Ideal Team-Player
WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
Gets Things Done - Great work ethic and moves with a sense of urgency
Obsesses over the Details – committed to paying attention to the details
Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey
We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!
Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Referrals increase your chances of interviewing at Sweetwater by 2x
Get notified about new Product Support Specialist jobs in Fort Wayne, IN.
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Responsibilities
Deliver service and support to customers via phone, email, and remote connection over the internet
Creating and maintaining records of customer service incidents
Working with our numerous vendors to resolve a variety of issues
Staying current with system information, changes, and updates
Qualifications
Expert knowledge of MIDI, Synths and Audio Recording concepts including DAWs, signal flow, interfaces, etc. is required
Expert working knowledge of Live Sound Engineering concepts and pro audio equipment including sound boards, signal flow, PA and backline products is required
Knowledge of musical instruments and other music gear including microphones, drums, keyboards, etc. is required
Strong working knowledge of computer operating systems
Ability to communicate clearly and positively
Desire to pay close attention to detail, high level of organization, and the responsibility to promptly complete assigned tasks
Exceptional customer service experience
High School diploma or equivalent
Degree or Certificate in Music Technology or similar preferred
Significant experience troubleshooting live sound and recording studio issues
Sweetwater Ideal Team-Player
WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
Gets Things Done - Great work ethic and moves with a sense of urgency
Obsesses over the Details – committed to paying attention to the details
Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey
We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!
Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Referrals increase your chances of interviewing at Sweetwater by 2x
Get notified about new Product Support Specialist jobs in Fort Wayne, IN.
#J-18808-Ljbffr