North Central Group
Overview
Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a
Hotel Front Office Manager
at the
Hampton Inn & Suites Glendale Westgate .
THIS POSITION COMES WITH A $500 SIGN ON BONUS!!
We are excited to welcome you to an award-winning, family-owned hospitality company that values teamwork, mentorship, and career development.
Why You’ll Love Working with Us The Hampton Inn & Suites Glendale Westgate is managed by NCG Hospitality, an award-winning, family-owned business with a long-standing history in owning, developing, and operating over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
How You’ll Make An Impact Our friendly Hotel Front Office Manager is responsible for leading a front desk team to ensure guests receive courteous and attentive service throughout their stay.
Guest Experience
Provide exceptional guest service while setting high service standards for the front desk team to follow
Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
Operational Excellence
Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
Supervise front desk team, including hiring, training, scheduling, and performance management
Instruct and reinforce excellent guest interactions and communication standards with the front desk team
Financial & Front Office Administration
Assist with accounting functions including billing, reporting, and financial reconciliation
Monitor and support procedures related to inventory, key control, and monetary handling
What does success look like in this role?
Two or more years of supervisory experience
Two or more years of general hotel operations experience
Strong customer service skills including problem-solving and complaint resolution
Strong interpersonal, relationship-building and communication skills
Strong attention to detail and organizational skills
Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality? We take pride in the inclusive environment we’ve created and our award-winning status, staying true to our core values of Growth, Fun, Trust, and Responsibility. You’ll see how your role contributes to the overall success of the Hampton Inn & Suites Glendale Westgate.
Career Development
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Financial Support
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Health Savings Account
NCG Hospitality is an Equal Opportunity Employer.
#J-18808-Ljbffr
Now hiring a
Hotel Front Office Manager
at the
Hampton Inn & Suites Glendale Westgate .
THIS POSITION COMES WITH A $500 SIGN ON BONUS!!
We are excited to welcome you to an award-winning, family-owned hospitality company that values teamwork, mentorship, and career development.
Why You’ll Love Working with Us The Hampton Inn & Suites Glendale Westgate is managed by NCG Hospitality, an award-winning, family-owned business with a long-standing history in owning, developing, and operating over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
How You’ll Make An Impact Our friendly Hotel Front Office Manager is responsible for leading a front desk team to ensure guests receive courteous and attentive service throughout their stay.
Guest Experience
Provide exceptional guest service while setting high service standards for the front desk team to follow
Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
Operational Excellence
Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
Supervise front desk team, including hiring, training, scheduling, and performance management
Instruct and reinforce excellent guest interactions and communication standards with the front desk team
Financial & Front Office Administration
Assist with accounting functions including billing, reporting, and financial reconciliation
Monitor and support procedures related to inventory, key control, and monetary handling
What does success look like in this role?
Two or more years of supervisory experience
Two or more years of general hotel operations experience
Strong customer service skills including problem-solving and complaint resolution
Strong interpersonal, relationship-building and communication skills
Strong attention to detail and organizational skills
Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality? We take pride in the inclusive environment we’ve created and our award-winning status, staying true to our core values of Growth, Fun, Trust, and Responsibility. You’ll see how your role contributes to the overall success of the Hampton Inn & Suites Glendale Westgate.
Career Development
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Financial Support
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Health Savings Account
NCG Hospitality is an Equal Opportunity Employer.
#J-18808-Ljbffr