McGrath Arlington Kia
Automotive Service Advisor
McGrath KIA is a leader in automotive retail, and we are looking to add an experienced Service Advisor to our team. If you have what it takes to join our award‑winning team, apply today.
Ideal candidates will be engaging, customer‑focused, friendly, and knowledgeable in customer service.
Responsibilities
Greeting guests at the car
Perform a walk‑around of the guest’s vehicle utilizing lane software
Using the iPad, write a Repair Order that documents the guest’s concerns
Present a maintenance menu and explain to the guest the importance of routine factory maintenance
Use TSD software to create documents for loaner vehicle usage
Go over additional sales recommendations with the guest and educate them on items needed
Make the customer comfortable with the service being performed and keep the customer informed and updated during the service of their vehicle.
Prioritize recommendations for guest based on primary concern, safety‑related items, and maintenance items
Follow up with guests and provide accurate promise times
Act as a liaison between the technician and guest
Accurately and efficiently process paperwork
Build relationships with customers to promote repeat and referral service business
All applicants must pass pre‑employment testing, which includes background, motor vehicle, and drug testing in order to qualify for employment.
Job Type Full‑time
Benefits
401(k)
Dental insurance
Employee discount
Medical insurance
Vacation Pay
Requirements
High school or equivalent
Customer Service: 2 years (Preferred)
Driver’s License (Required)
Seniority level Entry level
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Ideal candidates will be engaging, customer‑focused, friendly, and knowledgeable in customer service.
Responsibilities
Greeting guests at the car
Perform a walk‑around of the guest’s vehicle utilizing lane software
Using the iPad, write a Repair Order that documents the guest’s concerns
Present a maintenance menu and explain to the guest the importance of routine factory maintenance
Use TSD software to create documents for loaner vehicle usage
Go over additional sales recommendations with the guest and educate them on items needed
Make the customer comfortable with the service being performed and keep the customer informed and updated during the service of their vehicle.
Prioritize recommendations for guest based on primary concern, safety‑related items, and maintenance items
Follow up with guests and provide accurate promise times
Act as a liaison between the technician and guest
Accurately and efficiently process paperwork
Build relationships with customers to promote repeat and referral service business
All applicants must pass pre‑employment testing, which includes background, motor vehicle, and drug testing in order to qualify for employment.
Job Type Full‑time
Benefits
401(k)
Dental insurance
Employee discount
Medical insurance
Vacation Pay
Requirements
High school or equivalent
Customer Service: 2 years (Preferred)
Driver’s License (Required)
Seniority level Entry level
#J-18808-Ljbffr