Mass Markets
Bilingual Bank Customer Services Representative
Mass Markets, Savannah, Georgia, United States, 31441
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Bilingual Bank Customer Services Representative
role at
Mass Markets 3 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a
bilingual communicator
with a passion for delivering exceptional customer experiences? We’re hiring
Customer Service Representatives
to support
banking customers
across the country. This is an
entry-level role
with
paid training , ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced environment. You’ll be part of a dynamic team handling
inbound customer service ,
help desk , and
back-office processing
for both
commercial clients
and
government programs . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Handle inbound calls, emails, and live chats in a courteous and professional manner Listen actively to understand customer needs and provide accurate solutions Troubleshoot basic technical issues and escalate complex cases appropriately Ensure first-call resolution through effective problem-solving Follow client-specific processes and scripts with professionalism Use internal knowledge bases and training materials to answer inquiries Maintain accurate customer records in CRM systems Document call outcomes and resolutions clearly and thoroughly Handle financial inquiries with strict adherence to compliance and confidentiality standards Meet attendance and training requirements consistently Qualifications
Must be 18 years or older High school diploma or equivalent required Strong written and verbal communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Reliable and punctual with strong time management skills Skilled in conflict resolution, problem-solving, and customer empathy Able to multi-task, stay focused, and work independently Team-oriented with a strong customer-first mindset Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support Experience working on state or federal programs Compensation & Benefits
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Conditions of Employment
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment at MCI are based solely on a person\'s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI\'s commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI\'s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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Bilingual Bank Customer Services Representative
role at
Mass Markets 3 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a
bilingual communicator
with a passion for delivering exceptional customer experiences? We’re hiring
Customer Service Representatives
to support
banking customers
across the country. This is an
entry-level role
with
paid training , ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced environment. You’ll be part of a dynamic team handling
inbound customer service ,
help desk , and
back-office processing
for both
commercial clients
and
government programs . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Handle inbound calls, emails, and live chats in a courteous and professional manner Listen actively to understand customer needs and provide accurate solutions Troubleshoot basic technical issues and escalate complex cases appropriately Ensure first-call resolution through effective problem-solving Follow client-specific processes and scripts with professionalism Use internal knowledge bases and training materials to answer inquiries Maintain accurate customer records in CRM systems Document call outcomes and resolutions clearly and thoroughly Handle financial inquiries with strict adherence to compliance and confidentiality standards Meet attendance and training requirements consistently Qualifications
Must be 18 years or older High school diploma or equivalent required Strong written and verbal communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Reliable and punctual with strong time management skills Skilled in conflict resolution, problem-solving, and customer empathy Able to multi-task, stay focused, and work independently Team-oriented with a strong customer-first mindset Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support Experience working on state or federal programs Compensation & Benefits
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Conditions of Employment
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment at MCI are based solely on a person\'s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI\'s commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI\'s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
#J-18808-Ljbffr