Sherwin-Williams
Zone Store Customer Service Specialist
Sherwin-Williams, Saint George, Utah, United States, 84770
Overview
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Base pay range $17.00/hr - $17.00/hr
Job locations The individual selected for this role will be expected to work at the following stores: Store #8172, 244 North Bluff Ste. 3, St George, UT 84770 Store #1677, 1006 E. Red Cliffs Drive, Washington, UT 84780 Store #1671, 1007 W. Sunset Blvd, St George, UT 84770
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
S spread ways to improve sales
Qualifications Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Sherwin-Williams is a place that supports stability, growth and momentum, translating it to possibility for our people. We invest and support you in life, career, and connection with an inclusive team and commitment to our communities.
Process to get Started Step 1 – Online Application: Find the role(s) on our Careers page and create your profile. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. Step 3 – In-Store Interview: Top candidates will meet with our team in-store or at a related facility.
Compensation decisions are based on a range of factors and the range provided reflects the wide range of factors considered. The Company reserves the right to modify information at any time, subject to applicable law. Sherwin-Williams is an Equal Employment Opportunity employer. Qualified candidates will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, or genetic information. As a VEVRAA Federal Contractor, priority referral of Protected Veterans is requested where applicable. The recruitment team will never request payment or sensitive personal information during the application process.
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Base pay range $17.00/hr - $17.00/hr
Job locations The individual selected for this role will be expected to work at the following stores: Store #8172, 244 North Bluff Ste. 3, St George, UT 84770 Store #1677, 1006 E. Red Cliffs Drive, Washington, UT 84780 Store #1671, 1007 W. Sunset Blvd, St George, UT 84770
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
S spread ways to improve sales
Qualifications Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Sherwin-Williams is a place that supports stability, growth and momentum, translating it to possibility for our people. We invest and support you in life, career, and connection with an inclusive team and commitment to our communities.
Process to get Started Step 1 – Online Application: Find the role(s) on our Careers page and create your profile. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. Step 3 – In-Store Interview: Top candidates will meet with our team in-store or at a related facility.
Compensation decisions are based on a range of factors and the range provided reflects the wide range of factors considered. The Company reserves the right to modify information at any time, subject to applicable law. Sherwin-Williams is an Equal Employment Opportunity employer. Qualified candidates will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, or genetic information. As a VEVRAA Federal Contractor, priority referral of Protected Veterans is requested where applicable. The recruitment team will never request payment or sensitive personal information during the application process.
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