Lithia Motors, Inc
Service Advisor- Mercedes-Benz of Ann Arbor
Lithia Motors, Inc, Ann Arbor, Michigan, us, 48113
Service Advisor- Mercedes-Benz of Ann Arbor page is loaded## Service Advisor- Mercedes-Benz of Ann Arborlocations:
Mercedes-Benz of Ann Arbor, Ann Arbor, MI 48103time type:
Full timeposted on:
Posted 4 Days Agojob requisition id:
R95688## Dealership:L0401 Mercedes-Benz of Ann Arbor# **Mercedes-Benz of Ann Arbor****Drive Excellence**At Mercedes-Benz of Ann Arbor, you’ll be part of a team that values precision, professionalism, and premium service. Working at a luxury store means you’ll engage with discerning clients, high-end vehicles, and a brand that sets the standard for automotive excellence.**What You’ll Do Every Day:*** **Be the Bridge Between Customer and Technician**
Ensure clear communication of customer concerns and technician recommendations, creating a seamless service experience.* **Craft Accurate Service Estimates**
Calculate costs for parts, labor, and deductibles to provide transparent and trustworthy pricing.* **Manage Repair Orders with Precision**
Prepare and process ROs, obtain approvals, and maintain accurate records in our service database.* **Deliver Insightful Vehicle Consultations**
Explain inspection results and recommend additional services with confidence and clarity.* **Navigate Warranty Administration**
Handle manufacturer warranty claims for qualifying repairs with attention to detail.* **Keep Customers Informed and Engaged**
Share service specials, timelines, and expenses to ensure customers feel valued and informed.**What You Bring to the Team:*** Minimum of 3 years Premium Brand Service Advisor Experience* German Luxury Brand Experience highly preferred with CDK Experience* Basic mechanical understanding of an automobile* A team player who is focused on providing exemplary customer service* Acceptable driving record and a valid driver's license in your state of residenceIf you’re driven to succeed in a luxury automotive environment and want to be part of a team that values excellence, apply today and take the next step with Mercedes-Benz of Ann Arbor.**Apply Now – Your Future Starts Here.****We offer best in class industry benefits:*** Competitive pay* Medical, Dental and Vision Plans* Paid Holidays & PTO* Short and Long-Term Disability* Paid Life Insurance* 401(k) Retirement Plan* Employee Stock Purchase Plan* Lithia Learning Center* Vehicle Purchase Discounts* Wellness Programs ### *High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.*At Lithia & Driveway, we stand by our mission of *Growth Powered by People*, as we build a workplace that ignites ideas and opportunities to *Earn Customers for Life*. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr
Mercedes-Benz of Ann Arbor, Ann Arbor, MI 48103time type:
Full timeposted on:
Posted 4 Days Agojob requisition id:
R95688## Dealership:L0401 Mercedes-Benz of Ann Arbor# **Mercedes-Benz of Ann Arbor****Drive Excellence**At Mercedes-Benz of Ann Arbor, you’ll be part of a team that values precision, professionalism, and premium service. Working at a luxury store means you’ll engage with discerning clients, high-end vehicles, and a brand that sets the standard for automotive excellence.**What You’ll Do Every Day:*** **Be the Bridge Between Customer and Technician**
Ensure clear communication of customer concerns and technician recommendations, creating a seamless service experience.* **Craft Accurate Service Estimates**
Calculate costs for parts, labor, and deductibles to provide transparent and trustworthy pricing.* **Manage Repair Orders with Precision**
Prepare and process ROs, obtain approvals, and maintain accurate records in our service database.* **Deliver Insightful Vehicle Consultations**
Explain inspection results and recommend additional services with confidence and clarity.* **Navigate Warranty Administration**
Handle manufacturer warranty claims for qualifying repairs with attention to detail.* **Keep Customers Informed and Engaged**
Share service specials, timelines, and expenses to ensure customers feel valued and informed.**What You Bring to the Team:*** Minimum of 3 years Premium Brand Service Advisor Experience* German Luxury Brand Experience highly preferred with CDK Experience* Basic mechanical understanding of an automobile* A team player who is focused on providing exemplary customer service* Acceptable driving record and a valid driver's license in your state of residenceIf you’re driven to succeed in a luxury automotive environment and want to be part of a team that values excellence, apply today and take the next step with Mercedes-Benz of Ann Arbor.**Apply Now – Your Future Starts Here.****We offer best in class industry benefits:*** Competitive pay* Medical, Dental and Vision Plans* Paid Holidays & PTO* Short and Long-Term Disability* Paid Life Insurance* 401(k) Retirement Plan* Employee Stock Purchase Plan* Lithia Learning Center* Vehicle Purchase Discounts* Wellness Programs ### *High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.*At Lithia & Driveway, we stand by our mission of *Growth Powered by People*, as we build a workplace that ignites ideas and opportunities to *Earn Customers for Life*. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr