Taubensee Steel & Wire Company
Help Desk Support Specialist
Taubensee Steel & Wire Company, Wheeling, Illinois, United States, 60090
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The Help Desk Support Specialist is responsible for providing maintenance of the client computer and device environment (Mac, PC, iPhone & iPad) by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. They will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, configuration management, performing maintenance, upgrades, and configurations. If you have a MIS/Computer Science degree or applicable training, have desk support experience and love Apple products, we encourage you to apply!
REQUIREMENTS
Strong knowledge of Apple systems, computers, laptops, mobile devices
Ability to perform effective hands‑on technical support and can be a resource to anyone who needs technical aid
Has excellent understanding of network design standards and can effectively aid the Systems Administrator to operate, administer and maintain network and server systems by Apple, Microsoft, UNIX, Linux, Cisco, HD, and Others
Understands network security and can implement standards based on organizational policies and controls
Has strong demonstrated understanding of additional network standards such as DNS, DHCP, LDAP, VLAN, Web Proxies, Firewalls, NAT, SSH, Telnet
Can aid the Systems Administrator in operation, setup, configuration, and troubleshooting
VMware vSphere, VMware ESXi, Microsoft Windows, RedHat Linux, and Apple macOS (Macintosh) systems
Understands the importance of backing up systems and proper maintenance of in production systems
EDUCATION and EXPERIENCE
BS/BA in Information Technology or Computer Science is preferred
Certification (CompTIA Network+, CompTIA Security+ etc.) or relevant accreditations or
certifications are a plus
Related experience preferred
Proven experience in a Help Desk role or similar role preferred
Strong communication (verbal and written) along with strong organizational skill are required
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries Mining
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The Help Desk Support Specialist is responsible for providing maintenance of the client computer and device environment (Mac, PC, iPhone & iPad) by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. They will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, configuration management, performing maintenance, upgrades, and configurations. If you have a MIS/Computer Science degree or applicable training, have desk support experience and love Apple products, we encourage you to apply!
REQUIREMENTS
Strong knowledge of Apple systems, computers, laptops, mobile devices
Ability to perform effective hands‑on technical support and can be a resource to anyone who needs technical aid
Has excellent understanding of network design standards and can effectively aid the Systems Administrator to operate, administer and maintain network and server systems by Apple, Microsoft, UNIX, Linux, Cisco, HD, and Others
Understands network security and can implement standards based on organizational policies and controls
Has strong demonstrated understanding of additional network standards such as DNS, DHCP, LDAP, VLAN, Web Proxies, Firewalls, NAT, SSH, Telnet
Can aid the Systems Administrator in operation, setup, configuration, and troubleshooting
VMware vSphere, VMware ESXi, Microsoft Windows, RedHat Linux, and Apple macOS (Macintosh) systems
Understands the importance of backing up systems and proper maintenance of in production systems
EDUCATION and EXPERIENCE
BS/BA in Information Technology or Computer Science is preferred
Certification (CompTIA Network+, CompTIA Security+ etc.) or relevant accreditations or
certifications are a plus
Related experience preferred
Proven experience in a Help Desk role or similar role preferred
Strong communication (verbal and written) along with strong organizational skill are required
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries Mining
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