Risk Strategies Company
Client Operations Enrollment & Waiver Analyst
Risk Strategies Company, Grapevine, Texas, us, 76099
Client Operations Enrollment & Waiver Analyst
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Client Operations Enrollment & Waiver Analyst
role at
Risk Strategies Company
Overview This position is responsible for ensuring all functions regarding process setup & optimization in school waiver & enrollment systems. It includes responsibility for processing changes into the various systems, answering waiver or enrollment configuration questions or escalation, and resolving complex operational requests within the enrollment and waiver workflows.
Responsibilities
Manage the waiver and enrollment setup process, ensuring accuracy and compliance with established operational standards
Ensure that established best practices and standards across all schools are used when setting up the system (waiver and enrollment)
Takes a lead role in implementation of company initiatives (transitioning clients, new products, new system, new enhancements, new features)
Collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution
Assist in testing new systems or new tools to be used by the Service team area
Develop process validation checks to ensure accuracy of waiver and enrollment configurations
Assist service area with training and documentation for new systems or system features when needed
Resolve complex operational requests within the enrollment and waiver workflows
Support operations teams by resolving high-level service requests related to waivers, enrollments, and compliance adjustments (adding students, deleting students, incorrect refunds, payments or making waiver changes)
Impact
Manage the waiver and enrollment setup process, ensuring accuracy and compliance with established operational standards
Ensure that established best practices and standards across all schools are used when setting up the system (waiver and enrollment)
Takes a lead role in implementation of company initiatives (transitioning clients, new products, new system, new enhancements, new features)
Collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution
Assist in testing new systems or new tools to be used by the Service team area
Develop process validation checks to ensure accuracy of waiver and enrollment configurations
Assist service area with training and documentation for new systems or system features when needed
Resolve complex operational requests within the enrollment and waiver workflows
Support operations teams by resolving high-level service requests related to waivers, enrollments, and compliance adjustments
Qualifications
Bachelor’s Degree preferred
Previous experience with operational reporting and providing insights for process accuracy preferred
Experience in the student healthcare industry preferred
Strong written and oral communication skills
Strong problem-solving and analytical skills
PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook
Company Overview Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets.
Employment Details Mid‑Senior level | Full‑time | Customer Service and Analyst | Insurance | Richardson, TX
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Client Operations Enrollment & Waiver Analyst
role at
Risk Strategies Company
Overview This position is responsible for ensuring all functions regarding process setup & optimization in school waiver & enrollment systems. It includes responsibility for processing changes into the various systems, answering waiver or enrollment configuration questions or escalation, and resolving complex operational requests within the enrollment and waiver workflows.
Responsibilities
Manage the waiver and enrollment setup process, ensuring accuracy and compliance with established operational standards
Ensure that established best practices and standards across all schools are used when setting up the system (waiver and enrollment)
Takes a lead role in implementation of company initiatives (transitioning clients, new products, new system, new enhancements, new features)
Collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution
Assist in testing new systems or new tools to be used by the Service team area
Develop process validation checks to ensure accuracy of waiver and enrollment configurations
Assist service area with training and documentation for new systems or system features when needed
Resolve complex operational requests within the enrollment and waiver workflows
Support operations teams by resolving high-level service requests related to waivers, enrollments, and compliance adjustments (adding students, deleting students, incorrect refunds, payments or making waiver changes)
Impact
Manage the waiver and enrollment setup process, ensuring accuracy and compliance with established operational standards
Ensure that established best practices and standards across all schools are used when setting up the system (waiver and enrollment)
Takes a lead role in implementation of company initiatives (transitioning clients, new products, new system, new enhancements, new features)
Collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution
Assist in testing new systems or new tools to be used by the Service team area
Develop process validation checks to ensure accuracy of waiver and enrollment configurations
Assist service area with training and documentation for new systems or system features when needed
Resolve complex operational requests within the enrollment and waiver workflows
Support operations teams by resolving high-level service requests related to waivers, enrollments, and compliance adjustments
Qualifications
Bachelor’s Degree preferred
Previous experience with operational reporting and providing insights for process accuracy preferred
Experience in the student healthcare industry preferred
Strong written and oral communication skills
Strong problem-solving and analytical skills
PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook
Company Overview Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets.
Employment Details Mid‑Senior level | Full‑time | Customer Service and Analyst | Insurance | Richardson, TX
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