Franklin Sussex Auto Mall Inc
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Service Advisor
role at
Franklin Sussex Auto Mall Inc 1 day ago Be among the first 25 applicants Join to apply for the
Service Advisor
role at
Franklin Sussex Auto Mall Inc Get AI-powered advice on this job and more exclusive features. Franklin Sussex Auto Mall is seeking a Service Advisor to join our Sussex, NJ team!
The Nielsen Automotive Group understands the importance of employee satisfaction and how it has a direct effect on our customer experience. Our customer retention keeps our shops extremely busy affording our Advisors the ability to provide well for themselves and their family's. Our dealerships are well respected and we welcome applicants who can adapt to the Nielsen Way as we continue to grow and flourish in our local communities.
BENEFITS:
FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University Excellent work environment Employee discount plans on purchases and services Competitive wages, commensurate with experience Health, dental and vision insurance Life insurance 401k available Paid vacation and sick leave
ESSENTIAL DUTIES:
Schedule appointments. Greet customers in a timely, friendly manner. Obtain customer & vehicle data. Communicate with service customers to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications. Obtain customer’s signature on repair order. Inspect all vehicles for body work, notify the customer that the work is needed, and provide an estimate for body shop work. Establish time promised. Maintain CSI rating at least comparable to that of the manufacturer, zone or branch average. Understand and follow federal, state and local regulations. Ensure that all repair orders are accounted for. If additional work is needed, explain the details to the customer, including the additional cost and time consideration. Provide estimates of labor & parts. Follow up progress of each repair order during the day & record on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone messages promptly. Deliver vehicle to customers & answer any questions. Interpret warranty information & policies to customers. Identify ROs that require special handling such as rush, customer waiting, special problem, comeback. Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment. Be up-to-date on technical & performance information on all vehicles serviced by dealership. On completion of work, repair orders must be closed in a TIMELY & EFFICIENT manner.
OTHER DUTIES:
Attend any and all required schooling.
QUALIFICATIONS:
H.S. diploma or the equivalent. Ability to read &comprehend instructions & information. Two years of experience in a dealership position. General knowledge of mechanical operations. Professional personal appearance. Excellent oral & written communication skills.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Franklin Sussex Auto Mall Inc by 2x Get notified about new Service Advisor jobs in
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Service Advisor
role at
Franklin Sussex Auto Mall Inc 1 day ago Be among the first 25 applicants Join to apply for the
Service Advisor
role at
Franklin Sussex Auto Mall Inc Get AI-powered advice on this job and more exclusive features. Franklin Sussex Auto Mall is seeking a Service Advisor to join our Sussex, NJ team!
The Nielsen Automotive Group understands the importance of employee satisfaction and how it has a direct effect on our customer experience. Our customer retention keeps our shops extremely busy affording our Advisors the ability to provide well for themselves and their family's. Our dealerships are well respected and we welcome applicants who can adapt to the Nielsen Way as we continue to grow and flourish in our local communities.
BENEFITS:
FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University Excellent work environment Employee discount plans on purchases and services Competitive wages, commensurate with experience Health, dental and vision insurance Life insurance 401k available Paid vacation and sick leave
ESSENTIAL DUTIES:
Schedule appointments. Greet customers in a timely, friendly manner. Obtain customer & vehicle data. Communicate with service customers to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications. Obtain customer’s signature on repair order. Inspect all vehicles for body work, notify the customer that the work is needed, and provide an estimate for body shop work. Establish time promised. Maintain CSI rating at least comparable to that of the manufacturer, zone or branch average. Understand and follow federal, state and local regulations. Ensure that all repair orders are accounted for. If additional work is needed, explain the details to the customer, including the additional cost and time consideration. Provide estimates of labor & parts. Follow up progress of each repair order during the day & record on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone messages promptly. Deliver vehicle to customers & answer any questions. Interpret warranty information & policies to customers. Identify ROs that require special handling such as rush, customer waiting, special problem, comeback. Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment. Be up-to-date on technical & performance information on all vehicles serviced by dealership. On completion of work, repair orders must be closed in a TIMELY & EFFICIENT manner.
OTHER DUTIES:
Attend any and all required schooling.
QUALIFICATIONS:
H.S. diploma or the equivalent. Ability to read &comprehend instructions & information. Two years of experience in a dealership position. General knowledge of mechanical operations. Professional personal appearance. Excellent oral & written communication skills.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Franklin Sussex Auto Mall Inc by 2x Get notified about new Service Advisor jobs in
Sussex, NJ . Middletown, NY $59,000.00-$73,000.00 3 months ago Pompton, NJ $70,000.00-$130,000.00 3 weeks ago Tourist Information Counselor (Temporary)
Middletown, NY $70,000.00-$100,000.00 3 months ago Project Coordinator / Customer Service Representative
Early Bird Welcome Center Associate-Membership
Full-time Customer Service Representative
Full-time Customer Service Representative
Fire Service Manager - Advanced Services
Ledgewood, NJ $83,950.00-$108,100.00 1 day ago Part-time Customer Relations Specialist-
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr