Mecklenburg County Government
Case Coordinator - CSS / Shelter Plus Care
Mecklenburg County Government, Charlotte, North Carolina, United States, 28245
Overview
Follow Your Calling, Find Your Career! Please apply by:
Wednesday, October 29, 2025 Salary Range:
$41,600.00 to $48,958.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information
Shelter Plus Care is a federally grant funded permanent supportive housing program that links housing with supportive services to move individuals, and adults with families, who are homeless, have a disability and a low-income, to permanent housing. Support for participants combines a rental assistance subsidy funded by the U.S. Department of Housing and Urban Development's Continuum of Care Program, and supportive services administered and provided by Mecklenburg County Community Support Services and other community partners. This position assists households enrolled in Shelter Plus Care in housing navigation which includes determining fair market rate, rent calculations, housing search, and securing lease agreements. It also includes landlord recruitment and retainment, assisting households in mediating landlord/tenant issues. Position Details:
Full time onsite Monday through Friday, 8 am to 5 pm. Schedule flexibility needed for special projects and/or service and department needs. Office located at 3205 Freedom Drive, Charlotte, NC 28208. Position Summary Responsible for providing professional-level case management or case coordination services for various populations. This position, under general supervision, will participate in treatment planning and the creation and implementation of a person-centered plan. Essential Functions
Review cases and provide supporting documentation regarding clients receiving financial assistance Interview and screen potential clients; review mental health and/or substance abuse history; conduct case consultations with applicable individuals; coordinate discharge planning Evaluate consumer’s immediate circumstances, including environmental situations, availability of services/support and develop service plans Prepare a variety of reports and documents related to client services, progress, and/or other related consumer issues and ensure all documentation adheres to State policies and procedures Foster inter-agency collaborations and research additional services or programs available to clients Coordinate new referrals and eligibility evaluations Develop Individualized Family Service Plans with families to address concerns, needs and priorities Arrange, link and integrate services with families Maintain compliance with procedural safeguards including client confidentiality and parental rights Enter and maintain progress notes and clinical services in computerized chart and conduct chart reviews Monitor client(s) progress on a regular basis via home/community visits, or phone contacts Assist clients in resolving concerns related to community resources, issues involving treatment or rehabilitation, and various living problems in home, work, or social environments; provide support as consumer copes with negative consequences of specific mental health issues May be required to staff shelters in the event of a disaster Minimum Qualifications Experience: Minimum of two years in an applied setting such as mental health, substance use, or other health conditions, or in community related service Education: Bachelor’s degree in Social Work, Psychology, Counseling, Sociology or any related human services field Combination of relevant education and relevant experience accepted Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Annual Motor Vehicle Record (MVR) check required Preferred Qualifications Master’s degree in a human services related field preferred Current or previous experience with homeless populations and Housing First model Familiarity with trauma informed care and Harm Reduction model Some accounting background helpful and experience with grants Knowledge, Skills and Abilities Knowledge
Typical effect / consequences of common diagnoses Culturally relevant services in consumer’s home environment and in a wide variety of settings Applicable local, state, and federal policies, procedures, and mandates Developmental behavioral health, and health issues
Skills
Providing customer service Coordinating professional and support services in various programs Developing service plans Using a computer and related software applications Applying and interpreting applicable laws, rules, regulations, policies, and procedures Preparing a variety of reports and documentation Assessing consumer needs, concerns, priorities and progress
Abilities
Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization Care Management: Linking, coordinating, and monitoring supports and services Collaboration: Working effectively and cooperatively with others Communication: Clearly conveying information and ideas to engage and inform Engagement Readiness: Committing to one’s work and organizational goals Managing Work: Time and resource management Planning and Organizing: Establishing courses of action for efficiency Safety Intervention: Knowledge of safety conditions and crisis response; ensuring a safe environment Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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Follow Your Calling, Find Your Career! Please apply by:
Wednesday, October 29, 2025 Salary Range:
$41,600.00 to $48,958.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information
Shelter Plus Care is a federally grant funded permanent supportive housing program that links housing with supportive services to move individuals, and adults with families, who are homeless, have a disability and a low-income, to permanent housing. Support for participants combines a rental assistance subsidy funded by the U.S. Department of Housing and Urban Development's Continuum of Care Program, and supportive services administered and provided by Mecklenburg County Community Support Services and other community partners. This position assists households enrolled in Shelter Plus Care in housing navigation which includes determining fair market rate, rent calculations, housing search, and securing lease agreements. It also includes landlord recruitment and retainment, assisting households in mediating landlord/tenant issues. Position Details:
Full time onsite Monday through Friday, 8 am to 5 pm. Schedule flexibility needed for special projects and/or service and department needs. Office located at 3205 Freedom Drive, Charlotte, NC 28208. Position Summary Responsible for providing professional-level case management or case coordination services for various populations. This position, under general supervision, will participate in treatment planning and the creation and implementation of a person-centered plan. Essential Functions
Review cases and provide supporting documentation regarding clients receiving financial assistance Interview and screen potential clients; review mental health and/or substance abuse history; conduct case consultations with applicable individuals; coordinate discharge planning Evaluate consumer’s immediate circumstances, including environmental situations, availability of services/support and develop service plans Prepare a variety of reports and documents related to client services, progress, and/or other related consumer issues and ensure all documentation adheres to State policies and procedures Foster inter-agency collaborations and research additional services or programs available to clients Coordinate new referrals and eligibility evaluations Develop Individualized Family Service Plans with families to address concerns, needs and priorities Arrange, link and integrate services with families Maintain compliance with procedural safeguards including client confidentiality and parental rights Enter and maintain progress notes and clinical services in computerized chart and conduct chart reviews Monitor client(s) progress on a regular basis via home/community visits, or phone contacts Assist clients in resolving concerns related to community resources, issues involving treatment or rehabilitation, and various living problems in home, work, or social environments; provide support as consumer copes with negative consequences of specific mental health issues May be required to staff shelters in the event of a disaster Minimum Qualifications Experience: Minimum of two years in an applied setting such as mental health, substance use, or other health conditions, or in community related service Education: Bachelor’s degree in Social Work, Psychology, Counseling, Sociology or any related human services field Combination of relevant education and relevant experience accepted Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Annual Motor Vehicle Record (MVR) check required Preferred Qualifications Master’s degree in a human services related field preferred Current or previous experience with homeless populations and Housing First model Familiarity with trauma informed care and Harm Reduction model Some accounting background helpful and experience with grants Knowledge, Skills and Abilities Knowledge
Typical effect / consequences of common diagnoses Culturally relevant services in consumer’s home environment and in a wide variety of settings Applicable local, state, and federal policies, procedures, and mandates Developmental behavioral health, and health issues
Skills
Providing customer service Coordinating professional and support services in various programs Developing service plans Using a computer and related software applications Applying and interpreting applicable laws, rules, regulations, policies, and procedures Preparing a variety of reports and documentation Assessing consumer needs, concerns, priorities and progress
Abilities
Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization Care Management: Linking, coordinating, and monitoring supports and services Collaboration: Working effectively and cooperatively with others Communication: Clearly conveying information and ideas to engage and inform Engagement Readiness: Committing to one’s work and organizational goals Managing Work: Time and resource management Planning and Organizing: Establishing courses of action for efficiency Safety Intervention: Knowledge of safety conditions and crisis response; ensuring a safe environment Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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