Service Advisor

BENEFITS 7 paid Holidays Medical, Dental and vision package 401k retirement options Paid vacation after 1 year of employment Employee discounts PAY This is a base plus commission position with the potential to earn $60,000 to $80,000 per year SUMMARY An Automotive Service Advisor sells and schedules needed service work in the service department. ESSENTIAL DUTIES Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Obtaining and keeping 95% or better CSE score MARGINAL DUTIES Being a team player Ability to work in a fast-paced environment Effective Communicator Other duties as assigned

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