H&R Block
Overview
Join to apply for the
Associate Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We are focused on a long-term strategy and transformation known as Block Next, emphasizing innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block. Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals. Lead daily huddles and communicate essential information to office associates. Qualifications and Expertise
Prior experience working in customer service or a similar role. Strong organizational skills and ability to plan and manage day-to-day office operations. Customer-centric mindset and strong communication skills. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Able to work a flexible schedule of 40 hours per week with flexibility based on business needs. High school diploma or equivalent or higher. Why work for us
At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. The Community You Will Join
We are committed to building a Connected Culture — a place where trust, care, and connections help us grow together and feel safe bringing our authentic selves to work. You will be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you.
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Join to apply for the
Associate Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We are focused on a long-term strategy and transformation known as Block Next, emphasizing innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block. Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals. Lead daily huddles and communicate essential information to office associates. Qualifications and Expertise
Prior experience working in customer service or a similar role. Strong organizational skills and ability to plan and manage day-to-day office operations. Customer-centric mindset and strong communication skills. Computer proficiency with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Able to work a flexible schedule of 40 hours per week with flexibility based on business needs. High school diploma or equivalent or higher. Why work for us
At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. The Community You Will Join
We are committed to building a Connected Culture — a place where trust, care, and connections help us grow together and feel safe bringing our authentic selves to work. You will be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you.
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