Mosquito Squad of South Central Wisconsin
Operations Manager
Mosquito Squad of South Central Wisconsin, Saint Louis, Missouri, United States, 63146
Working in a fast paced, fun environment the Mosquito Squad Operations Manager is responsible for the successful day to day operations of the business and managing a team of Pest Control Applicators. The Operations Manager is committed to and responsible for delivering the highest level of customer service, ensuring customer retention and managing costs. The Operations Manager accomplishes this by actively training existing employees, interviewing and hiring new employees, maintaining technology tools and tracking product inventory.
Responsibilities
Meet or exceed client retention goals through efficient management of team expectations and day to day business execution
Pest Control Applicator leadership and management to include: customer service best practices, how to apply 21-day Protective Barrier Treatment via IPM program, promote and follow safety procedures, insure all PPE is being worn, understand product label instructions and implement fleet management, scheduling and interviewing for new hires
Office Staff leadership and management to include: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep
Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available
Mix the product daily according to label and state guidelines and fill the trucks. Maintain equipment and make sure trucks are properly outfitted for the day.
Provide timely reporting as needed
Other duties as assigned
Qualifications
Outstanding and effective team leadership skills to include training and accountability of standards
Demonstrate passion for excellent customer service
Effectively present information in one-on-one and small group situations
Previous pest control business management (preferred but not required if experienced in managing a team)
Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
Ability to execute structure within franchise requirements
Excellent ability to manage multiple tasks and maintain a positive attitude
Knowledge of and desire to learn and leverage technology
Be the subject matter expert on Mosquito Squad offerings and process
Must be able to lift a minimum of 65 lbs
Must have valid driver's license and clean driving record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
May be subject to an on-site drug test
Compensation: $30,000 depending on experience (February-November)
We’re Mosquito Squad of Greater Saint Louis, and we have been protecting St. Louis families and pets from the nuisance and dangers of mosquitoes and ticks for 11 years! We pride ourselves on providing superb customer service and and are driven by:
Passion. Service. Education. Giving.
As the inventor of the Protective Barrier Treatment in 2005, we approach every day with a
passion
to do our best in every capacity so our clients can enjoy their yards and outdoor spaces.
We strive to provide extraordinary
service
in every aspect of our client relationships, from the first time we answer their phone call to continually treating their property with the utmost respect.
We
educate
consumers on how to avoid mosquito and tick bites.
We impact the global community through
giving
and by helping raise funds to eliminate malaria in Africa through our partnership with Malaria No More. While we fight annoying bites for our clients here at home, for many the fight against the bite is literally a matter of life and death.
Mosquito Squad offers best in class paid training and onboarding, flexible schedule, company trucks and state of the art sales/routing system to ensure your day is efficient.
Join our Squad today!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchise location, and not to Mosquito Squad Corporate.
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Responsibilities
Meet or exceed client retention goals through efficient management of team expectations and day to day business execution
Pest Control Applicator leadership and management to include: customer service best practices, how to apply 21-day Protective Barrier Treatment via IPM program, promote and follow safety procedures, insure all PPE is being worn, understand product label instructions and implement fleet management, scheduling and interviewing for new hires
Office Staff leadership and management to include: customer service best practices, cohesive working relationships, leveraging technology tools and people skills to provide outstanding customer service, CRM management and upkeep
Maintain fleet of vehicles ensuring: regular scheduled maintenance, cleanliness, accurate stocking requirements and key tracking
Track, order and stock appropriate product and inventory to maintain cost goals and ensure minimum day to day needs are available
Mix the product daily according to label and state guidelines and fill the trucks. Maintain equipment and make sure trucks are properly outfitted for the day.
Provide timely reporting as needed
Other duties as assigned
Qualifications
Outstanding and effective team leadership skills to include training and accountability of standards
Demonstrate passion for excellent customer service
Effectively present information in one-on-one and small group situations
Previous pest control business management (preferred but not required if experienced in managing a team)
Ability to create and execute a daily/weekly/monthly organizational structure to achieve goals
Ability to execute structure within franchise requirements
Excellent ability to manage multiple tasks and maintain a positive attitude
Knowledge of and desire to learn and leverage technology
Be the subject matter expert on Mosquito Squad offerings and process
Must be able to lift a minimum of 65 lbs
Must have valid driver's license and clean driving record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
May be subject to an on-site drug test
Compensation: $30,000 depending on experience (February-November)
We’re Mosquito Squad of Greater Saint Louis, and we have been protecting St. Louis families and pets from the nuisance and dangers of mosquitoes and ticks for 11 years! We pride ourselves on providing superb customer service and and are driven by:
Passion. Service. Education. Giving.
As the inventor of the Protective Barrier Treatment in 2005, we approach every day with a
passion
to do our best in every capacity so our clients can enjoy their yards and outdoor spaces.
We strive to provide extraordinary
service
in every aspect of our client relationships, from the first time we answer their phone call to continually treating their property with the utmost respect.
We
educate
consumers on how to avoid mosquito and tick bites.
We impact the global community through
giving
and by helping raise funds to eliminate malaria in Africa through our partnership with Malaria No More. While we fight annoying bites for our clients here at home, for many the fight against the bite is literally a matter of life and death.
Mosquito Squad offers best in class paid training and onboarding, flexible schedule, company trucks and state of the art sales/routing system to ensure your day is efficient.
Join our Squad today!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchise location, and not to Mosquito Squad Corporate.
#J-18808-Ljbffr