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Wholevets

Customer Service Representative

Wholevets, Westford, Massachusetts, us, 01886

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* Create a warm and welcoming impression for our clients.* Remain calm while handling multiple tasks at once with many interruptions.* Answer the phones and differentiate between routine and emergency cases.* Schedule appointments.* Greet clients and admit them.* Check out the day’s appointments.* Process payments and manage financial information.* Communicate between clients and other staff.* Remain calm and collected in the face of emergency situations.* Possess a firm belief in the quality of care we provide and communicate this sense of assurance to our clients.* Know and understand our services and recommendations and be able to clearly communicate these to our clients.* Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine.* Create a good first and last impression on our clients.* A “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.* A professional and courteous to clients and co-workers* Someone able to empathize with clients* Compassionate and well-mannered if a client becomes emotional or discourteous.* An energetic person who can handle and prioritize multiple activities and responsibilities* Self-starter and finisher* Team player who collaborates* Flexible and well-organized* Outgoing and straightforward* One who shares information easily* Passionate about working with animals* Familiar with office processes and procedures.* Excellent at handling various office equipment* Outstanding verbal and written communication skills.* Superb interpersonal and customer service skills.* Excellent organizational skills and attention to detail.* Proven ability to meet deadlines with excellent time management skills.* Proficient with Microsoft Office Suite or related software.* High School diploma or equivalent.* At least 2 years of previous customer service experience working in veterinary medicine and have humility plus a sense of humor.* 401(k)* Dental insurance* Employee discount* Health/Vision/Dental

insurance* Health savings account* Life insurance* Paid time off* 401K**At AmeriVet, we believe thriving teams build thriving communities.**When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with clinical autonomy – and a culture that trusts your expertise. Plus, you’ll have a full **network of support**—from local team leaders to a dedicated Support Center that’s here to help, not hover – and the **tools, resources, and real career growth**, no matter where you start.Your voice matters here. Your work has purpose and we’re here to help you grow in a way that feels meaningful—for you, your team, and the pets and clients in the community around you. #J-18808-Ljbffr