Uber
About the Role
Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We're looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.
As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here's your chance to be a part of Uber history!
What the Candidate Will Need / Bonus Points ---- What the Candidate Will Do ----
Provide personalized white glove service and support for our executive team in both office and home environments
Respond to Executive technology support issues and be on-call as scheduled
Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
Communication & Customer service skills must be impeccable
Network and A/V system setup in residential and business environments
Manage hardware and software upgrades
Accurately manage crisis escalation and transfer calls to other support teams as appropriate
Provide direct feedback on issues impacting the executive team to Tech Services leadership.
Will require domestic and international travel
Any other duties as assigned
Basic Qualifications
4+ years of IT experience
Minimum of 2-3 years' experience with executive level support
Bachelor's Degree in Computer Science, or equivalent combination of education and experience
Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
Ability to multi-task, manage time and follow through with assignments
Strong problem solving, organization and project management skills
A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
Audio/Video knowledge
Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
Ability to work in a fast-paced, highly technical environment
Demonstrable strong Customer Service experience
Ability to be on site and on call
Excellent verbal and written communication skills
Experience supporting mobile devices
Ability to communicate effectively with executive team as well as others in Tech Services
Ability to take initiative and work independently, as well as part of a team
Willing to work after hours and weekends as needed
Preferred Qualifications
High end restaurant experience
High end hotel concierge experience
5+ years in a help desk role supporting Apple and PC hardware and software
Google/Apple Certification(s) i.e. ACMT
For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
#J-18808-Ljbffr
As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here's your chance to be a part of Uber history!
What the Candidate Will Need / Bonus Points ---- What the Candidate Will Do ----
Provide personalized white glove service and support for our executive team in both office and home environments
Respond to Executive technology support issues and be on-call as scheduled
Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
Communication & Customer service skills must be impeccable
Network and A/V system setup in residential and business environments
Manage hardware and software upgrades
Accurately manage crisis escalation and transfer calls to other support teams as appropriate
Provide direct feedback on issues impacting the executive team to Tech Services leadership.
Will require domestic and international travel
Any other duties as assigned
Basic Qualifications
4+ years of IT experience
Minimum of 2-3 years' experience with executive level support
Bachelor's Degree in Computer Science, or equivalent combination of education and experience
Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
Ability to multi-task, manage time and follow through with assignments
Strong problem solving, organization and project management skills
A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
Audio/Video knowledge
Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
Ability to work in a fast-paced, highly technical environment
Demonstrable strong Customer Service experience
Ability to be on site and on call
Excellent verbal and written communication skills
Experience supporting mobile devices
Ability to communicate effectively with executive team as well as others in Tech Services
Ability to take initiative and work independently, as well as part of a team
Willing to work after hours and weekends as needed
Preferred Qualifications
High end restaurant experience
High end hotel concierge experience
5+ years in a help desk role supporting Apple and PC hardware and software
Google/Apple Certification(s) i.e. ACMT
For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
#J-18808-Ljbffr