American President Lines
Operations Supervisor
American President Lines, Bernville, Pennsylvania, United States, 19506
Operations Supervisor
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Overview
Oversee daily operations of international transportation and brokerage operation. Supervise and coordinate activities in the export and customs house brokerage or gateway environment in accordance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Provide proactive customer service to internal and external customers. Lead by example and embody the company’s core values. Responsibilities
Develop and maintain excellent customer service to internal and external customers. Maintain performance statistics and monitor shipment documentation for accuracy. Assist with staff retention, training and team performance reviews. Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials to obtain release of incoming freight and resolve delays. Establish, monitor, and revise policies and procedures for customs clearance operations. Identify areas of concern in clients’ import and export processes through regular audit of shipment documents and client reviews. Communicate progress and issues to operations manager and conduct staff meetings to discuss improvements. Address employee performance problems in accordance with personnel policies. Maintain flexible work schedule and participate in department projects. Qualifications
High School Diploma or GED. Minimum four years related experience with at least one year supervisory experience. Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping. PC literate; intermediate proficiency in Microsoft Office and web‑based applications. Strong communication skills and customer‑focused mentality. Ability to model the organization’s vision and values and lead others. Preferred
Bachelor’s Degree in International Business, Logistics or a related discipline. Three years of industry experience. What We Offer
Competitive salary of $73,000‑$75,000. Comprehensive benefits package including Paid Time Off, 401(k) with company match, health and dental insurance, life insurance, and a range of employee discounts. About Tomorrow
We value your professional and personal growth. Join CEVA for a challenging and rewarding career that offers opportunities to learn, develop and advance within the company. EEO Statement
CEVA Logistics is proud to be an equal‑opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Overview
Oversee daily operations of international transportation and brokerage operation. Supervise and coordinate activities in the export and customs house brokerage or gateway environment in accordance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Provide proactive customer service to internal and external customers. Lead by example and embody the company’s core values. Responsibilities
Develop and maintain excellent customer service to internal and external customers. Maintain performance statistics and monitor shipment documentation for accuracy. Assist with staff retention, training and team performance reviews. Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials to obtain release of incoming freight and resolve delays. Establish, monitor, and revise policies and procedures for customs clearance operations. Identify areas of concern in clients’ import and export processes through regular audit of shipment documents and client reviews. Communicate progress and issues to operations manager and conduct staff meetings to discuss improvements. Address employee performance problems in accordance with personnel policies. Maintain flexible work schedule and participate in department projects. Qualifications
High School Diploma or GED. Minimum four years related experience with at least one year supervisory experience. Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping. PC literate; intermediate proficiency in Microsoft Office and web‑based applications. Strong communication skills and customer‑focused mentality. Ability to model the organization’s vision and values and lead others. Preferred
Bachelor’s Degree in International Business, Logistics or a related discipline. Three years of industry experience. What We Offer
Competitive salary of $73,000‑$75,000. Comprehensive benefits package including Paid Time Off, 401(k) with company match, health and dental insurance, life insurance, and a range of employee discounts. About Tomorrow
We value your professional and personal growth. Join CEVA for a challenging and rewarding career that offers opportunities to learn, develop and advance within the company. EEO Statement
CEVA Logistics is proud to be an equal‑opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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