UC Davis Health Informatics
Patient Services Representative 3
UC Davis Health Informatics, Sacramento, California, United States, 95828
Join to apply for the
Patient Services Representative 3
role at
UC Davis Health Informatics .
The incumbent will be working in a Call Center Environment and responsible for sustaining an environment of intrinsic good will for the practices while providing optimum services to patients. This position performs a variety of duties, providing support for the department/clinical team for which it is assigned.
Providing excellent and compassionate health-based customer service is our top priority. Employees are trained to be courteous, empathetic, and efficient in resolving issues. Our contact centre has a strong sense of teamwork and collaboration. Team members support each other and share best practices. We rely heavily on technology, including phone systems, customer relationship management (CRM) software, and other tools to manage calls and track customer interactions.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates).
Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.
Apply By Date:
11/7/2025 by 11:59pm
Minimum Qualifications
High School / GED equivalent or related work experience
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Interpersonal skills to establish and maintain effective working relationships with all co‑workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism on the telephone; and to effectively respond to individuals who may be angry or upset.
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, maintenance of demographic and insurance information). Typing skills of 40WPM to use computer keyboard for timely and accurate input and production.
Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, billing, etc.) Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
Knowledge of health care insurance systems, which may include Medi‑Cal, MediCare, HMO, PPO, fee‑for‑service, county funded coverage, and worker’s compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
Knowledge of ICD‑10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.
Preferred Qualifications
Three (3) years of customer service experience and/or call center experience
Recent experience with EMR, such as EPIC, including In Basket and Work Queues
Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products
Recent experience in outpatient medical office
Experience working in a front office for a clinic, physician or health insurance company processing referrals or authorizations for patient services. Examples could include scheduling, ordering patient records to support diagnosis or medical necessity
Previous experience in the specialty of the hiring outpatient clinic
Knowledge of medical terminology and healthcare systems; Epic experience preferred.
Key Responsibilities
50% – Coordination of Medical Office Services
50% – Additional Job Functions
Department Overview The Patient Call Center Service Support team provides flexible assistance across all call center functions to ensure seamless patient access and continuity of care. The team manages a wide range of responsibilities, including inbound and outbound call processing, appointment scheduling, referral management, and work queue resolution. Service Support staff rotate between different call center areas to meet workload demands, provide coverage, and maintain service‑level goals. By adapting to the needs of multiple teams, the Service Support staff play a vital role in reducing delays, supporting clinical workflows, and enhancing the overall patient experience with consistent, high-quality customer service.
Department Specific Job Scope The Patient Contact Center (PCC) is a dynamic, fast‑paced environment engaging with patients both verbally and in written format. Often in a professionally demanding environment, the position requires employees to think quickly, multitask effectively, and be flexible with changing policy as our organization grows and develops. As patient support is over the phone and electronic the contact center requires skilled, engaging, and supportive verbal and written communication styles.
Position Information
Salary or Pay Range: $29.46 – $36.63
Salary Frequency: Hourly
Salary Grade: 266
UC Job Title: MED OFC SVC CRD 3
UC Job Code: 009214
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): 8‑5
Location: Patient Contact Center (HSP166)
Union Representation: EX-Patient Care Technical
Benefits Eligible: Yes
This position is hybrid (mix of on‑site and remote work).
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long‑term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing – Occasional up to 3 hours
Walking – Occasional up to 3 hours
Sitting – Frequent 3 to 6 hours
Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours
Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours
Bending/Stooping – Occasional up to 3 hours
Squatting/Kneeling – Occasional up to 3 hours
Twisting – Occasional up to 3 hours
Reaching overhead – Occasional up to 3 hours
Keyboard use/repetitive motion – Frequent 3 to 6 hours
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours
Complex problem solving/reasoning – Occasional up to 3 hours
Ability to organize & prioritize – Frequent 3 to 6 hours
Communication skills – Frequent 3 to 6 hours
Numerical skills – Occasional up to 3 hours
Constant Interaction – Frequent 3 to 6 hours
Customer/Patient Contact – Frequent 3 to 6 hours
Multiple Concurrent Tasks – Frequent 3 to 6 hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice. Facility layout has a modern design supporting efficiency, offers minimal distractions, and allows a lot of natural light into the workspace.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
N/A
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California’s Anti‑Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti‑Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role—or the next one. We encourage you to apply even if your experience doesn’t match every listed requirement. #YouBelongHere.
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Higher Education
Referrals increase your chances of interviewing at UC Davis Health Informatics by 2x
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Patient Services Representative 3
role at
UC Davis Health Informatics .
The incumbent will be working in a Call Center Environment and responsible for sustaining an environment of intrinsic good will for the practices while providing optimum services to patients. This position performs a variety of duties, providing support for the department/clinical team for which it is assigned.
Providing excellent and compassionate health-based customer service is our top priority. Employees are trained to be courteous, empathetic, and efficient in resolving issues. Our contact centre has a strong sense of teamwork and collaboration. Team members support each other and share best practices. We rely heavily on technology, including phone systems, customer relationship management (CRM) software, and other tools to manage calls and track customer interactions.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates).
Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.
Apply By Date:
11/7/2025 by 11:59pm
Minimum Qualifications
High School / GED equivalent or related work experience
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Interpersonal skills to establish and maintain effective working relationships with all co‑workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism on the telephone; and to effectively respond to individuals who may be angry or upset.
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, maintenance of demographic and insurance information). Typing skills of 40WPM to use computer keyboard for timely and accurate input and production.
Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, billing, etc.) Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
Knowledge of health care insurance systems, which may include Medi‑Cal, MediCare, HMO, PPO, fee‑for‑service, county funded coverage, and worker’s compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
Knowledge of ICD‑10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.
Preferred Qualifications
Three (3) years of customer service experience and/or call center experience
Recent experience with EMR, such as EPIC, including In Basket and Work Queues
Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products
Recent experience in outpatient medical office
Experience working in a front office for a clinic, physician or health insurance company processing referrals or authorizations for patient services. Examples could include scheduling, ordering patient records to support diagnosis or medical necessity
Previous experience in the specialty of the hiring outpatient clinic
Knowledge of medical terminology and healthcare systems; Epic experience preferred.
Key Responsibilities
50% – Coordination of Medical Office Services
50% – Additional Job Functions
Department Overview The Patient Call Center Service Support team provides flexible assistance across all call center functions to ensure seamless patient access and continuity of care. The team manages a wide range of responsibilities, including inbound and outbound call processing, appointment scheduling, referral management, and work queue resolution. Service Support staff rotate between different call center areas to meet workload demands, provide coverage, and maintain service‑level goals. By adapting to the needs of multiple teams, the Service Support staff play a vital role in reducing delays, supporting clinical workflows, and enhancing the overall patient experience with consistent, high-quality customer service.
Department Specific Job Scope The Patient Contact Center (PCC) is a dynamic, fast‑paced environment engaging with patients both verbally and in written format. Often in a professionally demanding environment, the position requires employees to think quickly, multitask effectively, and be flexible with changing policy as our organization grows and develops. As patient support is over the phone and electronic the contact center requires skilled, engaging, and supportive verbal and written communication styles.
Position Information
Salary or Pay Range: $29.46 – $36.63
Salary Frequency: Hourly
Salary Grade: 266
UC Job Title: MED OFC SVC CRD 3
UC Job Code: 009214
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): 8‑5
Location: Patient Contact Center (HSP166)
Union Representation: EX-Patient Care Technical
Benefits Eligible: Yes
This position is hybrid (mix of on‑site and remote work).
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long‑term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing – Occasional up to 3 hours
Walking – Occasional up to 3 hours
Sitting – Frequent 3 to 6 hours
Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours
Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours
Bending/Stooping – Occasional up to 3 hours
Squatting/Kneeling – Occasional up to 3 hours
Twisting – Occasional up to 3 hours
Reaching overhead – Occasional up to 3 hours
Keyboard use/repetitive motion – Frequent 3 to 6 hours
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours
Complex problem solving/reasoning – Occasional up to 3 hours
Ability to organize & prioritize – Frequent 3 to 6 hours
Communication skills – Frequent 3 to 6 hours
Numerical skills – Occasional up to 3 hours
Constant Interaction – Frequent 3 to 6 hours
Customer/Patient Contact – Frequent 3 to 6 hours
Multiple Concurrent Tasks – Frequent 3 to 6 hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice. Facility layout has a modern design supporting efficiency, offers minimal distractions, and allows a lot of natural light into the workspace.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
N/A
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California’s Anti‑Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti‑Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role—or the next one. We encourage you to apply even if your experience doesn’t match every listed requirement. #YouBelongHere.
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Higher Education
Referrals increase your chances of interviewing at UC Davis Health Informatics by 2x
Sign in to set job alerts for “Patient Service Representative” roles.
Patient Services Representative II, Magnetic Resonance Imaging
Patient Service Representative/Cosmetics Treatment Coordinator (BSI Roseville)
Patient Coordinator (Axis Eye Optometric Group)
Medical Assistant II, Patient Service Representative
Greater Sacramento $16.00-$17.00 20 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr