Heritage Health Network
Bilingual Lead Care Manager (English/Spanish) - Los Angeles, CA
Heritage Health Network, Los Angeles, California, United States, 90079
Bilingual Lead Care Manager (English/Spanish) - Los Angeles, CA
As a Case Manager at Heritage Health Network (HHN), you will play a pivotal role in providing comprehensive care coordination for members through our Enhanced Care Management (ECM) program. Working as part of a multidisciplinary team, you will ensure our members receive culturally responsive, person‑centered care tailored to address their diverse health and social needs.
This role combines remote work, in‑office responsibilities, and field engagements with a flexible work arrangement tailored to meet program and member needs.
Responsibilities
Serve as the primary liaison for members, managing their care plans and ensuring seamless communication across the care team.
Collaborate with members, families, and healthcare providers to create, implement, and regularly update personalized care plans.
Work closely with other care managers, healthcare providers, and community resources to deliver integrated care and address social determinants of health.
Provide education, guidance, and emotional support to members and families to improve health outcomes and self‑management skills.
Identify gaps in care or services and collaborate with the ECM team to develop effective solutions.
Maintain accurate, timely records of all interactions and services provided in compliance with HHN and ECM program requirements.
Offer guidance and support to other care team members, fostering a collaborative and cohesive approach to care.
Qualifications
Experience in care management, preferably in community‑based settings and familiarity with Medi‑Cal benefits and ECM requirements.
Strong empathy, cultural competence, and commitment to providing individualized care.
Ability to work effectively within a multidisciplinary team environment.
Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations.
Understanding of healthcare systems, community resources, and regulations.
Willingness to travel within Los Angeles County for home visits and community engagement.
Bilingual proficiency in English and Spanish (required).
Benefits
Health Insurance: Medical, dental, and vision coverage from the first of the month following or coinciding with your start date.
Paid Time Off: Sick time, paid holidays, and vacation time to support work‑life balance.
Competitive salary with annual merit increases and quarterly bonus opportunities.
Work‑from‑home options several days a week.
Professional growth: Opportunities for career advancement and continued professional development.
Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.
Salary: $100,000.00 – $125,000.00
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This role combines remote work, in‑office responsibilities, and field engagements with a flexible work arrangement tailored to meet program and member needs.
Responsibilities
Serve as the primary liaison for members, managing their care plans and ensuring seamless communication across the care team.
Collaborate with members, families, and healthcare providers to create, implement, and regularly update personalized care plans.
Work closely with other care managers, healthcare providers, and community resources to deliver integrated care and address social determinants of health.
Provide education, guidance, and emotional support to members and families to improve health outcomes and self‑management skills.
Identify gaps in care or services and collaborate with the ECM team to develop effective solutions.
Maintain accurate, timely records of all interactions and services provided in compliance with HHN and ECM program requirements.
Offer guidance and support to other care team members, fostering a collaborative and cohesive approach to care.
Qualifications
Experience in care management, preferably in community‑based settings and familiarity with Medi‑Cal benefits and ECM requirements.
Strong empathy, cultural competence, and commitment to providing individualized care.
Ability to work effectively within a multidisciplinary team environment.
Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations.
Understanding of healthcare systems, community resources, and regulations.
Willingness to travel within Los Angeles County for home visits and community engagement.
Bilingual proficiency in English and Spanish (required).
Benefits
Health Insurance: Medical, dental, and vision coverage from the first of the month following or coinciding with your start date.
Paid Time Off: Sick time, paid holidays, and vacation time to support work‑life balance.
Competitive salary with annual merit increases and quarterly bonus opportunities.
Work‑from‑home options several days a week.
Professional growth: Opportunities for career advancement and continued professional development.
Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.
Salary: $100,000.00 – $125,000.00
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