Thrive Pet Healthcare
Veterinary Client Service Representative- Emergency
Thrive Pet Healthcare, La Mesa, California, United States, 91942
Veterinary Client Service Representative - Emergency
We are seeking a Veterinary Client Service Representative for Emergency services at Thrive Pet Healthcare in La Mesa, California. The position is full‑time, with 10‑hour shifts on TBD days.
Base pay range: $20.00 /hr – $25.00 /hr. Compensation may include shift differential pay.
Experience & Skills Requirements
1–2 years of veterinary clinical/hospital experience
Veterinary Emergency or Urgent Care experience highly preferred
Ability to work on weekend days
High school diploma or equivalent
EzyVet experience preferred
Role Responsibilities
Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
Assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
Greet clients and their pets with prompt professionalism and courtesy.
Answer a multi‑phone line, providing friendly, informative client service over the phone.
Communicate with clients about individualized pet health concerns and present financial estimates to clients.
Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
Enter/update client information into the practice management system.
Admit incoming patients and discharge outgoing patients.
Accurately process payments and discuss payment options with clients.
Maintain all aspects of workplace organization and cleanliness.
Fax / e‑mail information to clients and primary veterinarian medical staff.
Facilitate obtaining medical records from primary veterinarians.
Obtain client signatures on corresponding legal forms.
Other duties as assigned by supervisor or management team.
Benefits
Competitive pay
401(k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Parent‑leave for when you adopt a pet
Employer‑sponsored childcare and elder care
Personalized care for every family‑forming journey
Free CE courses
Pet Perks and veterinary service discounts
Student loan management tools and assistance
About Thrive Pet Healthcare Vet‑founded and Austin‑born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, shaping the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners.
Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Health Care Provider Industry: Hospitals and Health Care
Referrals increase your chances of interviewing at Thrive Pet Healthcare by 2x.
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Base pay range: $20.00 /hr – $25.00 /hr. Compensation may include shift differential pay.
Experience & Skills Requirements
1–2 years of veterinary clinical/hospital experience
Veterinary Emergency or Urgent Care experience highly preferred
Ability to work on weekend days
High school diploma or equivalent
EzyVet experience preferred
Role Responsibilities
Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
Assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
Greet clients and their pets with prompt professionalism and courtesy.
Answer a multi‑phone line, providing friendly, informative client service over the phone.
Communicate with clients about individualized pet health concerns and present financial estimates to clients.
Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
Enter/update client information into the practice management system.
Admit incoming patients and discharge outgoing patients.
Accurately process payments and discuss payment options with clients.
Maintain all aspects of workplace organization and cleanliness.
Fax / e‑mail information to clients and primary veterinarian medical staff.
Facilitate obtaining medical records from primary veterinarians.
Obtain client signatures on corresponding legal forms.
Other duties as assigned by supervisor or management team.
Benefits
Competitive pay
401(k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Parent‑leave for when you adopt a pet
Employer‑sponsored childcare and elder care
Personalized care for every family‑forming journey
Free CE courses
Pet Perks and veterinary service discounts
Student loan management tools and assistance
About Thrive Pet Healthcare Vet‑founded and Austin‑born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, shaping the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners.
Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Health Care Provider Industry: Hospitals and Health Care
Referrals increase your chances of interviewing at Thrive Pet Healthcare by 2x.
#J-18808-Ljbffr