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Pavion

Security Service Technician

Pavion, Cranston, Rhode Island, us, 02910

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Overview Pavion connects and protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com. Pavion and our family of companies are seeking a talented and motivated Systems Technician to join our security business unit.

Primary Responsibilities

Perform repair/maintenance and moves, adds and changes of Mission Critical systems throughout New England, including but not limited to: Security (CCTV, Access Control, Intrusion) and Wireless Communication

Perform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as required

Troubleshoot, diagnose, and repair systems and/or equipment as necessary

Complete Preventative Maintenance and system upgrades for systems as required

Complete test reports and deficiency repairs for systems as required

Produce accurate documentation of all service performed on calls or tasks as assigned

Provide daily updates to the Service Team Lead for all assigned calls or tasks

Perform detailed site survey visits to identify client needs and/or upgrade opportunities

Make informed decisions based on personal and professional judgement and verifiable criteria

Independently service small to medium sized Mission Critical systems

Read and interpret service/project scopes, one lines, floor plans, submittals, specifications, test reports and related project documentation

Demonstrate proficient oral and written communication skills, especially in occupied and sensitive environments

Proficient in cabling best practices—running, supporting, and terminating category rated and multiconductor cabling

Experience/certification with Fire Stopping; able to fire-stop penetrations as found

Basic understanding of computers and basic Microsoft Windows applications

Basic understanding of networking concepts (wired and wireless)

Demonstrate basic skills to configure and troubleshoot device connectivity (LAN and Internet access)

Proficient with low voltage crimp tools, testing tools (meters, toners, etc.) and other construction-related tools

Maintain professionalism, discretion with confidential information, and sound judgment in interactions

Demonstrate skills to provide competent customer service using active listening and empathy (in-person, phone, email, and chat)

Self-motivated and able to work well with others in a team environment

Basic Qualifications

High School Diploma or equivalent

Minimum of 2-4 years’ experience with the service/installation and commissioning of low voltage/Data Communication systems including Security (CCTV, Access Control, Intrusion) and Wireless Communication

Minimum of 2-4 years’ experience related to all job duties of this position

Service, construction and/or industry experience required

Experience with Cabling, low voltage infrastructure & terminations per applicable state/local codes and BICSI standards

Experience with Mission Critical Systems—Security (CCTV, Access Control, Intrusion) and Wireless Communication

Experience with preferred systems: Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, Siklu

OSHA 10

MA State D-License (Required for MA Security work)

Reliable transportation, valid driver’s license and acceptable driving record

Willingness to travel throughout New England (RI, MA, CT, NH, ME) as required

Ability to work off hours as projects require (second, third shift and weekends) and participate in the Service Department on-call rotation

Good vision and hearing; ability to distinguish colors; good manual dexterity; ability to work in various positions

Ability to climb and maintain balance using ladders, lifts, scaffolding; lift/carry/push objects up to 50 lbs

Ability to work in various temperature conditions with safety PPE at all times

Preferred Qualifications

Experience with integrated security control systems (lock control) within detention facilities, prisons, courts, and other sensitive environments

Industry/manufacturer certifications

RI TST Data Licensing

Firestop Certification (Hilti or 3M)

Boom and scissor lift certification

Salary starting at mid $30's/hour commensurate with experience.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer reserves the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Security Systems Services

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