Encore Global
Event Technical Supervisor, Audio Visual - Rosewood Miramar, Montecito
Encore Global, Montecito, California, United States
Overview
Event Technical Supervisor, Audio Visual - Rosewood Miramar, Montecito Pay Competitive Location Montecito, California Employment type Full-Time Job Description
Position Overview : The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities
Equipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
Training/Staff Development
Assists in training technicians on all floor activities and on hotel and Encore service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centered around company values.
Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. Ensures the equipment sheets are updated and properly completed. Works with team to establish coordinated communications for the management of events. Attends venue meetings as needed (example = banquet event orders or pre-event conferences).
Equipment Maintenance
Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. Participates in physical inventory count processes as requested.
Job Qualifications
Bachelor’s degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio-visual experience is required. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths Knowledge of technical theory. Advanced problem-solving skills. Experience leading workflow and team members. A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies
Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work Achieves Goals
See The Big Picture
Financial Acumen Value People Builds Effective Teams
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasteing this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment
Hotel : Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse : Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. About the company
Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr
Event Technical Supervisor, Audio Visual - Rosewood Miramar, Montecito Pay Competitive Location Montecito, California Employment type Full-Time Job Description
Position Overview : The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities
Equipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
Training/Staff Development
Assists in training technicians on all floor activities and on hotel and Encore service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centered around company values.
Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. Ensures the equipment sheets are updated and properly completed. Works with team to establish coordinated communications for the management of events. Attends venue meetings as needed (example = banquet event orders or pre-event conferences).
Equipment Maintenance
Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. Participates in physical inventory count processes as requested.
Job Qualifications
Bachelor’s degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio-visual experience is required. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths Knowledge of technical theory. Advanced problem-solving skills. Experience leading workflow and team members. A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies
Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work Achieves Goals
See The Big Picture
Financial Acumen Value People Builds Effective Teams
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasteing this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment
Hotel : Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse : Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. About the company
Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr