Orlando Health
Ambulatory Nurse Triage - Orlando Health Cancer Institute - Colon/Rectal
Orlando Health, Orlando, Florida, us, 32885
Ambulatory Nurse Triage - Orlando Health Cancer Institute - Colon/Rectal
Position Summary: As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state‑of‑the‑art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas—including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care—from the respective accrediting organizations, and was named in the 2023 Becker's Hospital Review "60 Hospitals and Health Systems with Great Oncology Programs" list.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career‑growing free education programs and well‑being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say—it’s our promise to you.
Responsibilities
Triages and provides thorough and sound assessments of incoming urgent and non‑emergent patient calls with acute symptoms, acting as an extension of the provider.
Communicates and coordinates with specialty and/or providers, or the designated person, on patient care as needed.
Provides guidance and instruction on acute interventions for stable and unstable patients over the phone using the nursing process.
Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt‑Thompson protocols.
Documents all call inquiries according to Orlando Health policies and procedures.
Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age‑appropriate care.
Works in a fast‑paced environment, using interpersonal skills to maximize caller reassurance.
Demonstrates proficiency with multiple technology programs used by Orlando Health.
Communicates effectively with office staff, nurses, providers, contact center team, and leaders.
Recognizes changes in patient status and escalates care when necessary, coordinating with provider or nurse leader as required.
Assists with scheduling patients in same‑day/next‑day appointment spots when indicated by disposition and level of care.
Adheres to required break, phone time, weekend and holiday schedules.
Provides patient services with the ultimate goal of delivering the highest level of quality care and customer service.
Refills prescriptions following Orlando Health policy and provider requirements.
Communicates the plan of care clearly to the patient and ensures the patient fully understands prior to ending the call.
Enrolls or updates patient MyChart information, if needed, each call.
Maintains punctual attendance in accordance with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Acts as a patient advocate, using available resources to formulate ethical decisions for positive patient outcomes.
Serves as a professional role model for orients, while being flexible to meet training schedule needs.
Works independently and efficiently with minimal supervision.
Performs other administrative tasks as assigned.
Maintains compliance with all Orlando Health policies and procedures.
Other Functions
Utilizes appropriate support, expert resources, or personnel to resolve complex or difficult situations.
Manages time effectively, prioritizing demands to meet patient service standards and deadlines.
Handles stressful situations calmly with exceptional customer service skills.
Exhibits strong patient service skills, including listening, understanding, and responding in a calm and easy‑to‑understand manner.
Attends required meetings and contributes on committees and projects as requested.
Participates in professional development activities and maintains professional license(s) and affiliation(s).
Qualifications Education & Training
Graduate of an approved school of nursing.
Licensure & Certification
Maintains current RN license in the State of Florida.
Maintains current BLS certification.
Experience
Three (3) years of clinical experience in area of specialty or five (5) years when covering multiple specialties/service lines.
Previous experience working with EPIC EMR required.
Preferred Qualifications
Bilingual/Spanish preferred.
Surgical experience preferred.
Oncology experience preferred.
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Orlando Health is committed to providing you with benefits that go beyond the expected, with career‑growing free education programs and well‑being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say—it’s our promise to you.
Responsibilities
Triages and provides thorough and sound assessments of incoming urgent and non‑emergent patient calls with acute symptoms, acting as an extension of the provider.
Communicates and coordinates with specialty and/or providers, or the designated person, on patient care as needed.
Provides guidance and instruction on acute interventions for stable and unstable patients over the phone using the nursing process.
Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt‑Thompson protocols.
Documents all call inquiries according to Orlando Health policies and procedures.
Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age‑appropriate care.
Works in a fast‑paced environment, using interpersonal skills to maximize caller reassurance.
Demonstrates proficiency with multiple technology programs used by Orlando Health.
Communicates effectively with office staff, nurses, providers, contact center team, and leaders.
Recognizes changes in patient status and escalates care when necessary, coordinating with provider or nurse leader as required.
Assists with scheduling patients in same‑day/next‑day appointment spots when indicated by disposition and level of care.
Adheres to required break, phone time, weekend and holiday schedules.
Provides patient services with the ultimate goal of delivering the highest level of quality care and customer service.
Refills prescriptions following Orlando Health policy and provider requirements.
Communicates the plan of care clearly to the patient and ensures the patient fully understands prior to ending the call.
Enrolls or updates patient MyChart information, if needed, each call.
Maintains punctual attendance in accordance with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Acts as a patient advocate, using available resources to formulate ethical decisions for positive patient outcomes.
Serves as a professional role model for orients, while being flexible to meet training schedule needs.
Works independently and efficiently with minimal supervision.
Performs other administrative tasks as assigned.
Maintains compliance with all Orlando Health policies and procedures.
Other Functions
Utilizes appropriate support, expert resources, or personnel to resolve complex or difficult situations.
Manages time effectively, prioritizing demands to meet patient service standards and deadlines.
Handles stressful situations calmly with exceptional customer service skills.
Exhibits strong patient service skills, including listening, understanding, and responding in a calm and easy‑to‑understand manner.
Attends required meetings and contributes on committees and projects as requested.
Participates in professional development activities and maintains professional license(s) and affiliation(s).
Qualifications Education & Training
Graduate of an approved school of nursing.
Licensure & Certification
Maintains current RN license in the State of Florida.
Maintains current BLS certification.
Experience
Three (3) years of clinical experience in area of specialty or five (5) years when covering multiple specialties/service lines.
Previous experience working with EPIC EMR required.
Preferred Qualifications
Bilingual/Spanish preferred.
Surgical experience preferred.
Oncology experience preferred.
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