Pharmacy Call Agent 2, Specialty Pharmacy, $4000 Bonus, FT, 9a-5 : 30p

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in. Description

Provides patient centered customer service to internal and external clients. Serves as a point of contact to patients, providers and pharmacies including answering inbound calls and coordinating delivery and fills of patient‘s medications. Serves as a liaison between other departments within the pharmacy and patients and collects key patient information essential for any clinical staff. Estimated pay range for this position is $19.44 - $25.27 / hour depending on experience. Qualifications

Degrees : High School,Cert,GED,Trn,Exper. Licenses & Certifications : Registered Pharmacy Technician. Additional Qualifications : Significant customer service experience, ideally in the pharmacy industry. Must demonstrate high levels customer service experience. Knowledge of / proficient in Medical terminology preferred (written & oral). At least one year experience within a Call Center or fast past environment. Bilingual (English and Spanish) highly preferred. PTCB highly preferred. Proficient in computer applications and data entry skills. Excellent verbal and written communication skills. Ability to multi-task in a fast-paced, intense (high volume) environment required. Minimum Required Experience : 3 Years Pharmacy Tech Primary Location Miami Lakes Organization Baptist Health Medical Group Schedule Full-time Job Posting Sep 29, 2025, 4:00 AM Unposting Date Ongoing

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