Rapiscan Systems
Rapiscan Systems, an OSI Systems Company, is seeking a Field Service Engineer in its Oak Ridge, TN Facility. We are proud to be a trusted provider of advanced radiation measurement systems and X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration.
The Field Service Engineer (FSE) will install, maintain, and repair Rapiscan systems, including identifying and analyzing instrument problems, repairing to meet specifications, and escalating any issues to minimize customer down-time. Additional duties could include remote support, supporting Field Team with field kit preparation, parts preparation, data capture, and reporting.
Responsibilities
Acquire a complete understanding (end-user level) of the Rapiscan hardware and software to help the customer quickly resolve their questions or issues. Support and provide ownership of technical issues at existing customer sites. Maintain statistics of customer questions and issues for both hardware and software to locate issues that need attention; suggest improvements to the appropriate department or group. Participates in training programs and continuous improvement efforts. Coordinates corrective action processes for current products. Prepare ‘Field Kits’, shipping request, and remote support of field team members. Conduct equipment/system acceptance testing following established procedures. Interacts with other departments to supply technical information and problem resolutions as needed. Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records. Must have the physical capabilities to lift, carry or otherwise move and position objects weighing up to 50 pounds. Must have the ability to obtain forklift, manlift, scissor-lift certifications. Ability to work long hours and overnights when needed. Possess the willingness and flexibility to travel domestically and internationally up to 80% and at any time, with short notice. Maintain valid passport and ability to work in hazardous environment and countries. Maintain credit card as required to support business travel. Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork. Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications
High School Diploma or equivalent Associates degree in a technical related field with a strong emphasis in electronics, networks, software, and/or engineering is preferred. Minimum one (1) year experience in service, applications, technical support, or in electronic equipment. Knowledge of Radiation detection equipment is desirable. Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required. Strong organizational skills evidenced by excellent time management; must be self-reliant, dependable, and professional. Excellent interpersonal communication skills; must be able to build productive customer relationships and handle client complaints in a professional manner. Ability to support fielded team members from HQ Microsoft D365 experience (or alternate ERP) desired Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing. OSI Systems, Inc. is an Equal Opportunity Employer - Disability and Veterans. Know Your Rights : https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
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Acquire a complete understanding (end-user level) of the Rapiscan hardware and software to help the customer quickly resolve their questions or issues. Support and provide ownership of technical issues at existing customer sites. Maintain statistics of customer questions and issues for both hardware and software to locate issues that need attention; suggest improvements to the appropriate department or group. Participates in training programs and continuous improvement efforts. Coordinates corrective action processes for current products. Prepare ‘Field Kits’, shipping request, and remote support of field team members. Conduct equipment/system acceptance testing following established procedures. Interacts with other departments to supply technical information and problem resolutions as needed. Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records. Must have the physical capabilities to lift, carry or otherwise move and position objects weighing up to 50 pounds. Must have the ability to obtain forklift, manlift, scissor-lift certifications. Ability to work long hours and overnights when needed. Possess the willingness and flexibility to travel domestically and internationally up to 80% and at any time, with short notice. Maintain valid passport and ability to work in hazardous environment and countries. Maintain credit card as required to support business travel. Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork. Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications
High School Diploma or equivalent Associates degree in a technical related field with a strong emphasis in electronics, networks, software, and/or engineering is preferred. Minimum one (1) year experience in service, applications, technical support, or in electronic equipment. Knowledge of Radiation detection equipment is desirable. Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required. Strong organizational skills evidenced by excellent time management; must be self-reliant, dependable, and professional. Excellent interpersonal communication skills; must be able to build productive customer relationships and handle client complaints in a professional manner. Ability to support fielded team members from HQ Microsoft D365 experience (or alternate ERP) desired Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing. OSI Systems, Inc. is an Equal Opportunity Employer - Disability and Veterans. Know Your Rights : https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
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