Hilton Worldwide, Inc.
Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
Hilton Worldwide, Inc., Waldorf, Maryland, United States, 20602
Overview
Job Description - Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah (HOT0C21Z) Work Locations
Waldorf Astoria The Palm, Palm Jumeirah Road Crescent East, Dubai AA01 Responsibilities
Greet and register guests, providing prompt and courteous service in accordance with Waldorf Astoria Standards. Check guests out of the hotel and resolve guest challenges throughout their stay. Upgrade guests as required; promote hotel services, amenities, and upsell products to guests. Adhere to established service standards and Management guidelines. Assign and instruct Front Desk Team in details of work; observe performance and encourage improvement. Monitor lobby traffic and adjust staffing accordingly. Supervise front desk operations by completing a daily task checklist, determine room and rate availability, and assist other departments with questions or requests. Resolve customer complaints by researching the situation and applying effective resolutions; authorize revenue allowances only after alternatives have been offered. Prepare and conduct daily pre-shift meetings; communicate with staff to ensure guest service in line with Waldorf Standards. Monitor staff performance through evaluations and address discipline issues as needed. Recommend training related to front desk operations when inconsistencies are observed. Maximize room occupancy and use up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue. Perform other duties as assigned by the Front Office Manager or Assistant Front Office Manager. Complete daily checklists for opening and closing operations; file appropriate reports and analyze room discrepancy reports. Conduct weekly training for new team members. Pre-allocate VIPs and Hilton Honors reservations to ensure amenities are delivered to the correct rooms. Transmit daily Hilton Honors information. In the absence of Rooms Controller, prepare daily forecast of expected arrivals and departures using analysis and judgment. What we are looking for
Minimum 2–3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors. Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable guest service. Strong commercial and business acumen with demonstrated sales and upselling capabilities. Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management. Calm, organized work ethic with the ability to prioritize, work under pressure, and meet tight deadlines. Excellent supervisory, interpersonal, and communication skills to foster teamwork and engage with guests and colleagues. Exceptional problem-solving and decision-making skills with empathy and discretion in sensitive situations. Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations. A passion for delivering exceptional guest service with attention to detail and high hospitality standards. Strong organizational and multitasking abilities, especially in high-volume or luxury environments. Formal training or certifications in Hospitality Management or related field are advantageous. Flexibility to work various shifts, including evenings, weekends, and holidays as business demands. What it will be like to work for Hilton
Hilton is a leading global hospitality company spanning luxury hotels and resorts, extended-stay suites, and mid-priced hotels. Our vision is to fill the earth with the light and warmth of hospitality, and our team is at the heart of it all. Schedule
Full-time Brand: Waldorf Astoria Hotels & Resorts Job
Guest Services, Operations, and Front Office
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Job Description - Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah (HOT0C21Z) Work Locations
Waldorf Astoria The Palm, Palm Jumeirah Road Crescent East, Dubai AA01 Responsibilities
Greet and register guests, providing prompt and courteous service in accordance with Waldorf Astoria Standards. Check guests out of the hotel and resolve guest challenges throughout their stay. Upgrade guests as required; promote hotel services, amenities, and upsell products to guests. Adhere to established service standards and Management guidelines. Assign and instruct Front Desk Team in details of work; observe performance and encourage improvement. Monitor lobby traffic and adjust staffing accordingly. Supervise front desk operations by completing a daily task checklist, determine room and rate availability, and assist other departments with questions or requests. Resolve customer complaints by researching the situation and applying effective resolutions; authorize revenue allowances only after alternatives have been offered. Prepare and conduct daily pre-shift meetings; communicate with staff to ensure guest service in line with Waldorf Standards. Monitor staff performance through evaluations and address discipline issues as needed. Recommend training related to front desk operations when inconsistencies are observed. Maximize room occupancy and use up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue. Perform other duties as assigned by the Front Office Manager or Assistant Front Office Manager. Complete daily checklists for opening and closing operations; file appropriate reports and analyze room discrepancy reports. Conduct weekly training for new team members. Pre-allocate VIPs and Hilton Honors reservations to ensure amenities are delivered to the correct rooms. Transmit daily Hilton Honors information. In the absence of Rooms Controller, prepare daily forecast of expected arrivals and departures using analysis and judgment. What we are looking for
Minimum 2–3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors. Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable guest service. Strong commercial and business acumen with demonstrated sales and upselling capabilities. Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management. Calm, organized work ethic with the ability to prioritize, work under pressure, and meet tight deadlines. Excellent supervisory, interpersonal, and communication skills to foster teamwork and engage with guests and colleagues. Exceptional problem-solving and decision-making skills with empathy and discretion in sensitive situations. Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations. A passion for delivering exceptional guest service with attention to detail and high hospitality standards. Strong organizational and multitasking abilities, especially in high-volume or luxury environments. Formal training or certifications in Hospitality Management or related field are advantageous. Flexibility to work various shifts, including evenings, weekends, and holidays as business demands. What it will be like to work for Hilton
Hilton is a leading global hospitality company spanning luxury hotels and resorts, extended-stay suites, and mid-priced hotels. Our vision is to fill the earth with the light and warmth of hospitality, and our team is at the heart of it all. Schedule
Full-time Brand: Waldorf Astoria Hotels & Resorts Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr