Luxury Presence
Luxury Presence
is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. We’re looking for a
Manager, Client Success
to join our talented and growing team. In this role, you’ll be responsible for leading and developing a team of Client Success Managers who own the success, satisfaction, and retention of some of the top real estate agents in the industry. This is an exciting opportunity for someone who thrives in people leadership, is client-centric, and has a passion for process improvement and operational excellence. Essential Functions
Team Leadership & Development : Hire, coach, and mentor a high-performing team of Client Success Managers. Client Success Strategy : Drive strategies that improve client satisfaction, retention, and expansion. Operational Excellence : Streamline processes, tools, and workflows to enable consistent delivery of client outcomes. Training & Enablement : Provide onboarding and ongoing development opportunities for CSMs to maintain high standards of client service and client-first practices. Data-Driven Insights : Leverage NPS, CSAT, GRR, and other metrics to identify trends, inform strategy, and provide leadership with transparency into team performance. Collaboration & Communication : Partner with cross-functional teams to ensure integrated client strategies and align on priorities. Change Leadership : Guide the team through organizational or process changes, ensuring smooth adoption and minimal disruption to client service. Retention & Growth : Partner with CSMs to drive renewal and upsell strategies. Requirements
Inspiring and developing top performers through fair, transparent, and accountable leadership. Building strong client relationships and preventing or resolving escalations with ease. Driving collaborative strategies that improve both client and team outcomes. Owning projects with autonomy while knowing when to ask for support. Thriving in a fast-paced, evolving environment. You Have
2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services. 5+ years of direct client-facing experience with a proven record of driving retention and expansion. Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO. Proficiency in CRM and project management tools, with a track record of implementing process improvements. Excellent communication skills, with the ability to influence clients, teammates, and executives. What We Offer
A salary of $110,000 - $120,000 a year, plus 20% performance bonus, stock options, full benefits, and flex PTO. Join us in shaping the future of real estate . Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. We’re looking for a
Manager, Client Success
to join our talented and growing team. In this role, you’ll be responsible for leading and developing a team of Client Success Managers who own the success, satisfaction, and retention of some of the top real estate agents in the industry. This is an exciting opportunity for someone who thrives in people leadership, is client-centric, and has a passion for process improvement and operational excellence. Essential Functions
Team Leadership & Development : Hire, coach, and mentor a high-performing team of Client Success Managers. Client Success Strategy : Drive strategies that improve client satisfaction, retention, and expansion. Operational Excellence : Streamline processes, tools, and workflows to enable consistent delivery of client outcomes. Training & Enablement : Provide onboarding and ongoing development opportunities for CSMs to maintain high standards of client service and client-first practices. Data-Driven Insights : Leverage NPS, CSAT, GRR, and other metrics to identify trends, inform strategy, and provide leadership with transparency into team performance. Collaboration & Communication : Partner with cross-functional teams to ensure integrated client strategies and align on priorities. Change Leadership : Guide the team through organizational or process changes, ensuring smooth adoption and minimal disruption to client service. Retention & Growth : Partner with CSMs to drive renewal and upsell strategies. Requirements
Inspiring and developing top performers through fair, transparent, and accountable leadership. Building strong client relationships and preventing or resolving escalations with ease. Driving collaborative strategies that improve both client and team outcomes. Owning projects with autonomy while knowing when to ask for support. Thriving in a fast-paced, evolving environment. You Have
2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services. 5+ years of direct client-facing experience with a proven record of driving retention and expansion. Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO. Proficiency in CRM and project management tools, with a track record of implementing process improvements. Excellent communication skills, with the ability to influence clients, teammates, and executives. What We Offer
A salary of $110,000 - $120,000 a year, plus 20% performance bonus, stock options, full benefits, and flex PTO. Join us in shaping the future of real estate . Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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