Make Choteau Home
Cash Management Support Specialist - Miles City
Make Choteau Home, Miles City, Montana, United States, 59301
Position General Responsibilities
A Cash Management Support Specialist I will gain a good understanding of our digital solutions for our business customers including online banking, electronic money movement, remote deposit capture (RDC) and Positive Pay (a check/ACH fraud prevention tool).
A Cash Management Support Specialist I has a good understanding of business internet banking, cash management services including merchant capture, multifactor authentication methods and other electronic business banking solutions from both the customer and operational perspective.
Education, Experience and Certification Requirements Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
MINIMUM QUALIFICATIONS
Strong commitment to providing exceptional customer service
Ability to organize and prioritize tasks, and projects
Attention to detail
Strong written and verbal communications skills
Microsoft Office proficiency (Word, Excel, Outlook)
High School diploma or equivalency
Preferred
Previous Bank cash management, operations and/or technology experience
1-2 years previous financial institution/customer service experience
Previous experience using ITI Software Programs
Dimension of Job This position is responsible for supporting the cash management services daily operations of with an emphasis on system input and maintenance and supporting the cash management specialists with customer interaction.
This position needs to understand how Stockman Bank of Montana’s electronic business banking services function including internet business banking, business e-solutions and related cash management services. This position requires an understanding of the technical and practical aspects of the cash management services offered by Stockman Bank and be able to offer workable solutions to questions and issues brought forward by the cash management specialists and clients. This individual will work closely with technology, central operations, branch operations and market cash management specialists.
Position Specific Responsibilities, Duties and Competencies
Cash Management Onboarding
New client record setup in Cash Management
Cash Management file maintenance review
Maintain, scan and index client files and documentation
Assure Cash Management agreements, forms and other documents are on file as necessary/required prior to account set up (ie contracts; agreements etc) and follow up with branches and customers as necessary
Coordinate with Technology, central and branch operations on cash management account set up and maintenance
Cash Management Call Center
Troubleshoot and resolve customer issues with cash management services and other supporting services
Assist new clients through the log in process and familiarize new clients with the functions within eBiz access
Assist in the resolution of customer issues in all electronic business banking channels in cooperation with branches
ACH Reconciliation/RDC Customer Reconciliation
Provide assistance for ACH file processing questions
Review and approve ACH files as required
Balance the eBiz ACH customer files
Review and process exceeds for ACH customers
Process NOCs to ACH originating customers
Review transactions for ACH customers and record any anomalies
Balance overnight RDC deposits for customers with technology every morning
Review and assist with customer RDC deposit information regarding their RDC deposits
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A Cash Management Support Specialist I has a good understanding of business internet banking, cash management services including merchant capture, multifactor authentication methods and other electronic business banking solutions from both the customer and operational perspective.
Education, Experience and Certification Requirements Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
MINIMUM QUALIFICATIONS
Strong commitment to providing exceptional customer service
Ability to organize and prioritize tasks, and projects
Attention to detail
Strong written and verbal communications skills
Microsoft Office proficiency (Word, Excel, Outlook)
High School diploma or equivalency
Preferred
Previous Bank cash management, operations and/or technology experience
1-2 years previous financial institution/customer service experience
Previous experience using ITI Software Programs
Dimension of Job This position is responsible for supporting the cash management services daily operations of with an emphasis on system input and maintenance and supporting the cash management specialists with customer interaction.
This position needs to understand how Stockman Bank of Montana’s electronic business banking services function including internet business banking, business e-solutions and related cash management services. This position requires an understanding of the technical and practical aspects of the cash management services offered by Stockman Bank and be able to offer workable solutions to questions and issues brought forward by the cash management specialists and clients. This individual will work closely with technology, central operations, branch operations and market cash management specialists.
Position Specific Responsibilities, Duties and Competencies
Cash Management Onboarding
New client record setup in Cash Management
Cash Management file maintenance review
Maintain, scan and index client files and documentation
Assure Cash Management agreements, forms and other documents are on file as necessary/required prior to account set up (ie contracts; agreements etc) and follow up with branches and customers as necessary
Coordinate with Technology, central and branch operations on cash management account set up and maintenance
Cash Management Call Center
Troubleshoot and resolve customer issues with cash management services and other supporting services
Assist new clients through the log in process and familiarize new clients with the functions within eBiz access
Assist in the resolution of customer issues in all electronic business banking channels in cooperation with branches
ACH Reconciliation/RDC Customer Reconciliation
Provide assistance for ACH file processing questions
Review and approve ACH files as required
Balance the eBiz ACH customer files
Review and process exceeds for ACH customers
Process NOCs to ACH originating customers
Review transactions for ACH customers and record any anomalies
Balance overnight RDC deposits for customers with technology every morning
Review and assist with customer RDC deposit information regarding their RDC deposits
#J-18808-Ljbffr