State of Oregon
Join our team as a **technical specialist** where you will provide expertise over the phone, in writing and other communication methods to both headquarters and adults in custody phone agents in driver licensing, vehicle titling and registration. You will provide necessary support to ensure the successful completion of duties by the adults in custody and provide explanation and interpretations of DMV laws, policies and procedures. **You will work within the call center at Coffee Creek Correctional Facility.** Bring your customer service and public contact experience to our team and **apply today!****To request a copy of the position description, which includes all duties and working conditions, please email** **ODOTRecruitment@odot.oregon.gov****.*** Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more.
about working at the Oregon Department of Transportation and the
we offer.* Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.* The salary range listed is the non- monthly salary range. If you are already a participating PERS member or once you become PERS eligible,
by 6.95%.* opportunity!* Experience gathering information regarding laws, rules, policies, procedures or services and explaining them to internal and external customer(s) in person, in writing, or on the telephone.* Demonstrated ability to assist in difficult or complex situations and provide information obtained from a database system.* Proven strong communication skills including the ability to question, clarify and formulate conclusions to determine appropriate service and course of action needed.* Experience working as part of a team in a constantly changing, fast-paced environment with preference for correctional facility experience.* Experience working with sensitive information and maintaining confidentiality.* **Complete the following required steps:*** **After you submit your application, please respond to the public records request authorization and gender identity questionnaire.** This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.* . The
will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.* **Fill out the application or attach a resume.*** **Attach a cover letter.** Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the **“what we’d like to see”** section above.
+ Your cover letter must be limited to no more than two (2) pages.
+ Please address your cover letter to **Victor Vargas, DMV Customer Assistance Coffee Creek Supervisor.**
+ Generic cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
+ You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.* **Complete questionnaire.** Answer the checkbox-style questions before submitting your application.* We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].* The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.* We may use this recruitment to fill multiple or future vacancies.* We will conduct name-based **and** fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.* You will be represented by the Service Employees International Union (SEIU). #J-18808-Ljbffr
about working at the Oregon Department of Transportation and the
we offer.* Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.* The salary range listed is the non- monthly salary range. If you are already a participating PERS member or once you become PERS eligible,
by 6.95%.* opportunity!* Experience gathering information regarding laws, rules, policies, procedures or services and explaining them to internal and external customer(s) in person, in writing, or on the telephone.* Demonstrated ability to assist in difficult or complex situations and provide information obtained from a database system.* Proven strong communication skills including the ability to question, clarify and formulate conclusions to determine appropriate service and course of action needed.* Experience working as part of a team in a constantly changing, fast-paced environment with preference for correctional facility experience.* Experience working with sensitive information and maintaining confidentiality.* **Complete the following required steps:*** **After you submit your application, please respond to the public records request authorization and gender identity questionnaire.** This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.* . The
will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.* **Fill out the application or attach a resume.*** **Attach a cover letter.** Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the **“what we’d like to see”** section above.
+ Your cover letter must be limited to no more than two (2) pages.
+ Please address your cover letter to **Victor Vargas, DMV Customer Assistance Coffee Creek Supervisor.**
+ Generic cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
+ You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.* **Complete questionnaire.** Answer the checkbox-style questions before submitting your application.* We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].* The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.* We may use this recruitment to fill multiple or future vacancies.* We will conduct name-based **and** fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.* You will be represented by the Service Employees International Union (SEIU). #J-18808-Ljbffr