Ross Stores, Inc.
Join to apply for the
Area Supervisor
role at
Ross Stores, Inc.
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been to bring our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success: Our winning team pursues excellence while learning and evolving.
Career growth: We develop industry-leading talent because Ross grows when our people grow.
Teamwork: We work together to solve hard problems and find the right solution.
Commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors also execute and supervise Company operational processes as needed.
Maintaining Safe & Secure Environments
Understand that safety is the number one priority and practice safe behaviors in everything they do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to Store Leadership.
Responsible for security of building including entrance/exit control, Electronic Article Surveillance (EAS) daily function checks, Cash Office security, armored carrier pick-ups, and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Ensure customer safety including accident prevention, accident reporting, and emergency procedures.
Test all fire alarm systems as scheduled and respond to after-hours alarms when requested.
Customer Service
Treat all Customers, Associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with the Company Dress Code and ensure all Associates adhere to it.
Keep all areas of the Store clean, well-maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Process all merchandise with a sense of urgency.
Receive all non-merchandise inbound deliveries (e.g., signs, supplies, special deliveries).
Maintain cleanliness and organization of all Stockrooms.
Help deliver and place merchandise on the sales floor when all merchandise is processed.
Ensure any back-stock is secured and processed to Company policy.
Manage merchandising of departments including the back stock.
Reduce loss due to damage.
Ensure compliance with monthly presentation guidelines in assigned area.
Perform floor moves, signing, and promotional signing as needed.
Handle re-wraps as needed.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program and manage Store Loss Prevention, including maintaining a large Customer service presence on the sales floor.
Demonstrate integrity and honesty in all interactions with Associates and Customers, safeguarding confidential information, cash, credit card information, and merchandise.
Maintain the Public View Monitor (PVM) system properly.
Conduct “code” package inspections.
Execute all Company Best Practices and maximize productivity by minimizing steps and touches.
Front End Supervision and Operations
Execute all Company Best Practices to maximize productivity by minimizing steps and extra touches when working.
Maintain pace, energy and presence at the Front End, managing the line to expedite customer wait time.
Train and coach Associates on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards.
Control Retail Associates' break schedule for backups, lunches and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the Front End area.
Ensure go-backs are expedited, properly scanned, security tagged and ticketed.
Teach all Associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the Front End, aisle tables, Men’s/Women’s 4-way features, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the Fitting Rooms.
Ensure all Fitting Room garment tags are audited and accounted for to Company policy.
Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Ensure cash pulls and bank deposits are conducted to Company policy.
Responsible for Front End control when needed, including refund approval, Associate purchase approval, securing tills and cash in safe, register paid-outs/purchases, void approval, register media and break schedules.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
Other duties as assigned by Store Manager.
Competencies
Manage Work Processes
Business Acumen
Plan, Align & Prioritize
Build Talent
Collaborate
Lead by Example
Communicate Effectively
Ensure Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The base pay range for this role is $18.00 - $18.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Sales, Industries: Retail
#J-18808-Ljbffr
Area Supervisor
role at
Ross Stores, Inc.
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been to bring our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success: Our winning team pursues excellence while learning and evolving.
Career growth: We develop industry-leading talent because Ross grows when our people grow.
Teamwork: We work together to solve hard problems and find the right solution.
Commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors also execute and supervise Company operational processes as needed.
Maintaining Safe & Secure Environments
Understand that safety is the number one priority and practice safe behaviors in everything they do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to Store Leadership.
Responsible for security of building including entrance/exit control, Electronic Article Surveillance (EAS) daily function checks, Cash Office security, armored carrier pick-ups, and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Ensure customer safety including accident prevention, accident reporting, and emergency procedures.
Test all fire alarm systems as scheduled and respond to after-hours alarms when requested.
Customer Service
Treat all Customers, Associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with the Company Dress Code and ensure all Associates adhere to it.
Keep all areas of the Store clean, well-maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Process all merchandise with a sense of urgency.
Receive all non-merchandise inbound deliveries (e.g., signs, supplies, special deliveries).
Maintain cleanliness and organization of all Stockrooms.
Help deliver and place merchandise on the sales floor when all merchandise is processed.
Ensure any back-stock is secured and processed to Company policy.
Manage merchandising of departments including the back stock.
Reduce loss due to damage.
Ensure compliance with monthly presentation guidelines in assigned area.
Perform floor moves, signing, and promotional signing as needed.
Handle re-wraps as needed.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program and manage Store Loss Prevention, including maintaining a large Customer service presence on the sales floor.
Demonstrate integrity and honesty in all interactions with Associates and Customers, safeguarding confidential information, cash, credit card information, and merchandise.
Maintain the Public View Monitor (PVM) system properly.
Conduct “code” package inspections.
Execute all Company Best Practices and maximize productivity by minimizing steps and touches.
Front End Supervision and Operations
Execute all Company Best Practices to maximize productivity by minimizing steps and extra touches when working.
Maintain pace, energy and presence at the Front End, managing the line to expedite customer wait time.
Train and coach Associates on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards.
Control Retail Associates' break schedule for backups, lunches and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the Front End area.
Ensure go-backs are expedited, properly scanned, security tagged and ticketed.
Teach all Associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the Front End, aisle tables, Men’s/Women’s 4-way features, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the Fitting Rooms.
Ensure all Fitting Room garment tags are audited and accounted for to Company policy.
Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Ensure cash pulls and bank deposits are conducted to Company policy.
Responsible for Front End control when needed, including refund approval, Associate purchase approval, securing tills and cash in safe, register paid-outs/purchases, void approval, register media and break schedules.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
Other duties as assigned by Store Manager.
Competencies
Manage Work Processes
Business Acumen
Plan, Align & Prioritize
Build Talent
Collaborate
Lead by Example
Communicate Effectively
Ensure Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The base pay range for this role is $18.00 - $18.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Sales, Industries: Retail
#J-18808-Ljbffr