Live Nation International
LN Venues, Regional Assistant Box Office Manager
Live Nation International, Phoenix, Arizona, United States, 85003
LN Venues, Regional Assistant Box Office Manager page is loaded## LN Venues, Regional Assistant Box Office Managerlocations:
Phoenix, AZ, USAtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR-84245Job Summary:Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a *Great Place to Work* organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!**THE JOB**Live Nation is seeking qualified Regional Assistant Box Office Managers to assist with ticketing operations for concert venues in multiple locations around the US. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner.
The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.This position will assist in managing the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for Live Nation owned & operated venues, as necessary.
Travel may be required.Core Duties* Serve as a Ticketing contact for events at the venue(s)/locations assigned* Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners* Partner with Box Office Managers on training, scheduling, and day-to-day supervision of Box Office personnel* Partner with Box Office Managers in ensuring Box Office staff adheres to the company’s ticket operations policies and procedures* Collaborate with Box Office Managers, internal departments and external event personnel to ensure all ticketing needs are addressed* Partner with Box Office Managers in nightly Box Office operations during events (Ticket Sales, Reporting, ticket scanning, etc.)* Create a positive & collaborative working environment and maintain staff morale* Ensure the Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise* Facilitate open communication with the Box Office Managers, staff, and all other venue departmentsEvent Management Duties* Partner with the Box Office Managers within the region to build and maintain events for the venue(s) or locations assigned within the appropriate ticketing software.* Partner with the Box Office Managers, talent buyers, tour personnel, and internal staff, as necessary, with event programming, reporting, ticket holds, and other ticketing details* Partner with the Box Office Managers, Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets in a timely fashion* Partner with the Box Office Managers on monitoring of ticket inventory* Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue* Partner with Ancillary Product team, Box Office Managers and Venue General Managers to create and optimize ancillary products to drive incremental revenue* Ensure ADA Compliant Ticketing PracticesAccounting/Financial Duties* Partner with the Box Office Managers to maintain accurate Box Office accounting records and archives in coordination with Box Office Manager and other stakeholders* Partner with Box Office Managers to ensure venue Box Office staff adheres to the company’s cash handling policies and procedures* Partner with the Box Office Managers to perform Box Office safe reconciliation, prepare deposits, and run all daily financial reporting* Actively participate in event settlements, as neededOther Duties* Partner with the Box Office Managers on monitoring all ticketing software and hardware and report any issues immediately* Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.* Keep current with all key ticketing trends in the entertainment industry* Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead* Assist in the accurate and timely flow of event and general venue information both intra-departmentally, and to the public* Any additional duties as assigned by leadership**WHAT THIS PERSON WILL BRING**Required Qualifications:* Proven experience in box office or ticketing management* Availability to work a flexible schedule, including days, nights, weekends, and holidays* Willingness and ability to travel as needed* Demonstrated proficiency in cash handling* Strong leadership, management, and customer service skills* Appreciation and respect for diverse cultures, music genres, and artistic expressions* High school diploma or equivalent* Hands-on experience in live event operations* Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, etc.)Preferred Qualifications:* In-depth knowledge of ticketing systems, especially Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite* Advanced skills in Microsoft Office applications* Strong organizational abilities, including prioritization, multitasking, and time management* Professional communication skills and email etiquette**BENEFITS & PERKS**Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:**HEALTH**: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)**YOURSELF**: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days**WEALTH**: 401(k) program with company match, stock reimbursement program**FAMILY**: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support**CAREER**: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment**OTHERS**: Volunteer time off, crowdfunding match**EQUAL EMPLOYMENT OPPORTUNITY**We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute #J-18808-Ljbffr
Phoenix, AZ, USAtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR-84245Job Summary:Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a *Great Place to Work* organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!**THE JOB**Live Nation is seeking qualified Regional Assistant Box Office Managers to assist with ticketing operations for concert venues in multiple locations around the US. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner.
The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.This position will assist in managing the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for Live Nation owned & operated venues, as necessary.
Travel may be required.Core Duties* Serve as a Ticketing contact for events at the venue(s)/locations assigned* Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners* Partner with Box Office Managers on training, scheduling, and day-to-day supervision of Box Office personnel* Partner with Box Office Managers in ensuring Box Office staff adheres to the company’s ticket operations policies and procedures* Collaborate with Box Office Managers, internal departments and external event personnel to ensure all ticketing needs are addressed* Partner with Box Office Managers in nightly Box Office operations during events (Ticket Sales, Reporting, ticket scanning, etc.)* Create a positive & collaborative working environment and maintain staff morale* Ensure the Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise* Facilitate open communication with the Box Office Managers, staff, and all other venue departmentsEvent Management Duties* Partner with the Box Office Managers within the region to build and maintain events for the venue(s) or locations assigned within the appropriate ticketing software.* Partner with the Box Office Managers, talent buyers, tour personnel, and internal staff, as necessary, with event programming, reporting, ticket holds, and other ticketing details* Partner with the Box Office Managers, Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets in a timely fashion* Partner with the Box Office Managers on monitoring of ticket inventory* Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue* Partner with Ancillary Product team, Box Office Managers and Venue General Managers to create and optimize ancillary products to drive incremental revenue* Ensure ADA Compliant Ticketing PracticesAccounting/Financial Duties* Partner with the Box Office Managers to maintain accurate Box Office accounting records and archives in coordination with Box Office Manager and other stakeholders* Partner with Box Office Managers to ensure venue Box Office staff adheres to the company’s cash handling policies and procedures* Partner with the Box Office Managers to perform Box Office safe reconciliation, prepare deposits, and run all daily financial reporting* Actively participate in event settlements, as neededOther Duties* Partner with the Box Office Managers on monitoring all ticketing software and hardware and report any issues immediately* Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.* Keep current with all key ticketing trends in the entertainment industry* Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead* Assist in the accurate and timely flow of event and general venue information both intra-departmentally, and to the public* Any additional duties as assigned by leadership**WHAT THIS PERSON WILL BRING**Required Qualifications:* Proven experience in box office or ticketing management* Availability to work a flexible schedule, including days, nights, weekends, and holidays* Willingness and ability to travel as needed* Demonstrated proficiency in cash handling* Strong leadership, management, and customer service skills* Appreciation and respect for diverse cultures, music genres, and artistic expressions* High school diploma or equivalent* Hands-on experience in live event operations* Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, etc.)Preferred Qualifications:* In-depth knowledge of ticketing systems, especially Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite* Advanced skills in Microsoft Office applications* Strong organizational abilities, including prioritization, multitasking, and time management* Professional communication skills and email etiquette**BENEFITS & PERKS**Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:**HEALTH**: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)**YOURSELF**: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days**WEALTH**: 401(k) program with company match, stock reimbursement program**FAMILY**: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support**CAREER**: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment**OTHERS**: Volunteer time off, crowdfunding match**EQUAL EMPLOYMENT OPPORTUNITY**We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute #J-18808-Ljbffr