Noble House Hotels & Resorts
Front Office/Guest Service Manager
Noble House Hotels & Resorts, Florida, New York, United States
About Little Palm Island
Little Palm Island is one of a kind. Situated on a private island 30 minutes from Key West, it is accessible only by the shore station via our private ferry. With a fine selection of 30 luxury suites, a Balinese‑style spa, exclusive waterside dining overlooking the Atlantic Ocean with sunset views, and fire pits for enjoying a nightcap.
For decades, guests have come to experience this exotic destination, award‑winning fare, and uncompromising service within a luxurious yet comfortable island atmosphere. The Dining Room seats 100 guests and serves breakfast, lunch, and dinner. In addition, the team serves fine cocktails in the lounge, in‑room dining, and caters to small refined private gatherings.
Job Type Full‑time
Description GUEST SERVICES MANAGER RESPONSIBILITIES:
You oversee the daily operations of the Guest Services Team, which includes Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant.
As Guest Services Manager, you drive guest experience service levels and execute the vision of the GM for Little Palm.
This is a hands‑on position where you work side by side with your team to create unforgettable experiences for our guests.
Requirements WHAT SUCCESS LOOKS LIKE:
As the Guest Services Manager, you are the driving force behind our guests’ experience during their stay. Your welcoming personality, combined with experience leading a team at a luxury resort, will mentor and train the Guest Services team to deliver exceptional service.
You naturally have the drive to exceed expectations for this iconic location. The highly renowned Little Palm Island Resort & Spa offers relaxing experiences of a lifetime.
Our Culture Individual Distinction, Collective Soul. The Noble House Hotel & Resorts' philosophy emphasizes "location, distinction, and soul." Our properties are not one‑size‑fits‑all, and neither are our associates. We are a group of individuals who share a passion for hospitality. We let our personalities shine with individual distinction and a collective soul. And we like to have fun.
Compensation and Benefits Competitive pay, bonus opportunities, matching 401(k), health benefit options, PTO, generous travel benefits, and the opportunity to lead a team in paradise.
Equal Employment Opportunity Statement Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) with their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Seniority Level Mid‑Senior level
Job Function Other
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For decades, guests have come to experience this exotic destination, award‑winning fare, and uncompromising service within a luxurious yet comfortable island atmosphere. The Dining Room seats 100 guests and serves breakfast, lunch, and dinner. In addition, the team serves fine cocktails in the lounge, in‑room dining, and caters to small refined private gatherings.
Job Type Full‑time
Description GUEST SERVICES MANAGER RESPONSIBILITIES:
You oversee the daily operations of the Guest Services Team, which includes Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant.
As Guest Services Manager, you drive guest experience service levels and execute the vision of the GM for Little Palm.
This is a hands‑on position where you work side by side with your team to create unforgettable experiences for our guests.
Requirements WHAT SUCCESS LOOKS LIKE:
As the Guest Services Manager, you are the driving force behind our guests’ experience during their stay. Your welcoming personality, combined with experience leading a team at a luxury resort, will mentor and train the Guest Services team to deliver exceptional service.
You naturally have the drive to exceed expectations for this iconic location. The highly renowned Little Palm Island Resort & Spa offers relaxing experiences of a lifetime.
Our Culture Individual Distinction, Collective Soul. The Noble House Hotel & Resorts' philosophy emphasizes "location, distinction, and soul." Our properties are not one‑size‑fits‑all, and neither are our associates. We are a group of individuals who share a passion for hospitality. We let our personalities shine with individual distinction and a collective soul. And we like to have fun.
Compensation and Benefits Competitive pay, bonus opportunities, matching 401(k), health benefit options, PTO, generous travel benefits, and the opportunity to lead a team in paradise.
Equal Employment Opportunity Statement Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) with their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Seniority Level Mid‑Senior level
Job Function Other
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