Canteen North America
SERVICE OPERATIONS MANAGER - VA
Canteen North America, Richmond, Virginia, United States, 23214
Location:
Virginia / West Virginia / Kentucky Region
Salary:
$55,000 - $65,000 / year
Other Compensation:
Yearly Bonus Opportunity
Canteen brings break time to everyone. We combine food, service, and experience backed by industry‑leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Job Summary Canteen Vending, a leader in vending, micro‑market, and office coffee solutions, is seeking a Service Operations Manager to oversee the coordination and completion of service calls across multiple branches in Virginia, West Virginia, and Kentucky. This role is ideal for someone who thrives in a fast‑paced environment, can manage multiple priorities, and enjoys working with both people and technology. You’ll play a central role in keeping our equipment up and running, ensuring our clients experience the dependable, high‑quality service Canteen is known for.
Key Responsibilities
Oversee the scheduling and dispatching of service calls for vending machines, micro‑markets, and office coffee equipment.
Coordinate daily technician assignments and routes across multiple branches to maximize efficiency.
Monitor and ensure timely completion of all service work orders.
Communicate regularly with customers to provide updates, resolve issues, and ensure satisfaction.
Collaborate closely with branch and regional leadership to maintain smooth, consistent operations.
Track performance metrics and analyze service data to improve response times and technician productivity.
Utilize service management systems and scheduling software to manage daily workflows.
Support a culture of accountability, customer focus, and continuous improvement within the service team.
Qualifications
Prior experience in service operations, scheduling, or dispatch management—ideally in a vending, foodservice, or route‑based industry.
Strong technical aptitude and comfort using service management software or similar tools.
Excellent communication, organization, and multitasking skills.
Ability to work independently while maintaining strong collaboration with remote teams.
Customer‑first mindset with a proactive, problem‑solving approach.
Willingness to travel periodically across branches in Virginia, West Virginia, and Kentucky.
Apply to Canteen today! Canteen is a member of Compass Group USA.
Equal Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.
Applications are accepted on an ongoing basis.
Canteen maintains a drug‑free workplace.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
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Virginia / West Virginia / Kentucky Region
Salary:
$55,000 - $65,000 / year
Other Compensation:
Yearly Bonus Opportunity
Canteen brings break time to everyone. We combine food, service, and experience backed by industry‑leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Job Summary Canteen Vending, a leader in vending, micro‑market, and office coffee solutions, is seeking a Service Operations Manager to oversee the coordination and completion of service calls across multiple branches in Virginia, West Virginia, and Kentucky. This role is ideal for someone who thrives in a fast‑paced environment, can manage multiple priorities, and enjoys working with both people and technology. You’ll play a central role in keeping our equipment up and running, ensuring our clients experience the dependable, high‑quality service Canteen is known for.
Key Responsibilities
Oversee the scheduling and dispatching of service calls for vending machines, micro‑markets, and office coffee equipment.
Coordinate daily technician assignments and routes across multiple branches to maximize efficiency.
Monitor and ensure timely completion of all service work orders.
Communicate regularly with customers to provide updates, resolve issues, and ensure satisfaction.
Collaborate closely with branch and regional leadership to maintain smooth, consistent operations.
Track performance metrics and analyze service data to improve response times and technician productivity.
Utilize service management systems and scheduling software to manage daily workflows.
Support a culture of accountability, customer focus, and continuous improvement within the service team.
Qualifications
Prior experience in service operations, scheduling, or dispatch management—ideally in a vending, foodservice, or route‑based industry.
Strong technical aptitude and comfort using service management software or similar tools.
Excellent communication, organization, and multitasking skills.
Ability to work independently while maintaining strong collaboration with remote teams.
Customer‑first mindset with a proactive, problem‑solving approach.
Willingness to travel periodically across branches in Virginia, West Virginia, and Kentucky.
Apply to Canteen today! Canteen is a member of Compass Group USA.
Equal Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.
Applications are accepted on an ongoing basis.
Canteen maintains a drug‑free workplace.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
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