Whole Foods Market
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store
Whole Foods Market, Chappaqua, New York, United States, 10514
Overview
Join to apply for the
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
role at
Whole Foods Market This range is provided by Whole Foods Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$20.05/hr - $35.00/hr Responsibilities
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget. Sustains strong knowledge and awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment, e.g., MSRs, phones, currency counters. Proactively identifies process improvement opportunities. Consistently communicates and models WFM core values, leadership principles, and supports goals. Qualifications
18+ months retail experience including 6+ months of supervisory experience. Physical Requirements / Working Conditions
Must be able to lift 50 lbs. In an 8-hour workday: standing/walking 6-8 hours. Hand use: Single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting, and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures below 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), and above 90 degrees Fahrenheit. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Benefits
The wage range for this position is $20.05-$35.00 per hour, commensurate with experience. Whole Foods Market offers "Whole Benefits" which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility is determined under the terms of the relevant Whole Benefits plan at hire. For more information, visit the Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits. Equal Employment Opportunity
Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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Join to apply for the
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
role at
Whole Foods Market This range is provided by Whole Foods Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$20.05/hr - $35.00/hr Responsibilities
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget. Sustains strong knowledge and awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment, e.g., MSRs, phones, currency counters. Proactively identifies process improvement opportunities. Consistently communicates and models WFM core values, leadership principles, and supports goals. Qualifications
18+ months retail experience including 6+ months of supervisory experience. Physical Requirements / Working Conditions
Must be able to lift 50 lbs. In an 8-hour workday: standing/walking 6-8 hours. Hand use: Single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting, and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures below 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), and above 90 degrees Fahrenheit. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Benefits
The wage range for this position is $20.05-$35.00 per hour, commensurate with experience. Whole Foods Market offers "Whole Benefits" which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility is determined under the terms of the relevant Whole Benefits plan at hire. For more information, visit the Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits. Equal Employment Opportunity
Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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