Swatch Group
The Company
The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third‑party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is a leader in sports event timing as official timekeeper and data‑handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high‑tech, quality and added value on the customer’s wrist. Both emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983 by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today, the Group employs over 35,000 persons in fifty countries. Swatch Group’s 2017 net sales amounted to CHF 7,960 million.
Job Description
Research and respond to customer inquiries in person, phone and e‑mail
Issue repair estimates and provide customer with repair process related information
Review and update customer records on computerized data base, SAP system
Maintain parts inventory and its replenishment
Resolve problems through partnerships with appropriate parties/department heads
Perform due diligence on customer inquiries through oral and written communication
Research timepieces and parts in the SAP
Assure the highest level of customer satisfaction, including timely and adequate follow‑up process
Profile
Previous experience in a retail or call center environment
Experience of handling complaints and difficult situations to an effective resolution in a calm manner
Detail‑oriented
Reliable with excellent time management for self and team
Ability to make decisions when under pressure
Good organisational, interpersonal and communication skills
Proficient in Microsoft Office
Professional Requirements
Able to organise and execute presentations
Must be a confident communicator and presenter
Must be self‑motivated and a self‑starter; quick learner for a multifaceted business and companion domestic and international staff
Must possess strong organisational, project management and problem‑solving skills with multi‑tasking abilities in a fast‑paced corporate environment
Arrive early and work late if necessary
Understand and follow posted work rules and procedures
Accept constructive feedback
Must be a team player
Benefits
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
$500 Employee Referral Bonus program
For more information see
transparency‑in‑coverage .
Job Location
Metro Way 55, 07094 Secaucus NJ, United States (New Jersey)
Company Address
The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA
Seniority level Associate
Employment type Full‑time
Job function Administrative and Customer Service
Industries Retail Luxury Goods and Jewelry and Retail
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The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third‑party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is a leader in sports event timing as official timekeeper and data‑handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high‑tech, quality and added value on the customer’s wrist. Both emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983 by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today, the Group employs over 35,000 persons in fifty countries. Swatch Group’s 2017 net sales amounted to CHF 7,960 million.
Job Description
Research and respond to customer inquiries in person, phone and e‑mail
Issue repair estimates and provide customer with repair process related information
Review and update customer records on computerized data base, SAP system
Maintain parts inventory and its replenishment
Resolve problems through partnerships with appropriate parties/department heads
Perform due diligence on customer inquiries through oral and written communication
Research timepieces and parts in the SAP
Assure the highest level of customer satisfaction, including timely and adequate follow‑up process
Profile
Previous experience in a retail or call center environment
Experience of handling complaints and difficult situations to an effective resolution in a calm manner
Detail‑oriented
Reliable with excellent time management for self and team
Ability to make decisions when under pressure
Good organisational, interpersonal and communication skills
Proficient in Microsoft Office
Professional Requirements
Able to organise and execute presentations
Must be a confident communicator and presenter
Must be self‑motivated and a self‑starter; quick learner for a multifaceted business and companion domestic and international staff
Must possess strong organisational, project management and problem‑solving skills with multi‑tasking abilities in a fast‑paced corporate environment
Arrive early and work late if necessary
Understand and follow posted work rules and procedures
Accept constructive feedback
Must be a team player
Benefits
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
$500 Employee Referral Bonus program
For more information see
transparency‑in‑coverage .
Job Location
Metro Way 55, 07094 Secaucus NJ, United States (New Jersey)
Company Address
The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA
Seniority level Associate
Employment type Full‑time
Job function Administrative and Customer Service
Industries Retail Luxury Goods and Jewelry and Retail
#J-18808-Ljbffr